Manage TIPT

Telstra IP Telephony (TIPT) Adds, Moves and Changes is a tool available to our IP Telephony customers to request changes that cannot be performed by the Customer Administrator to your TIPT service - such as adding or upgrading service packs, ordering new equipment or requesting training.

For changes such as adding a TIPT group or a new number range, you would need to contact your Telstra Account Executive.

Benefits

• Secure – the online site offers two types of authentication.
• Availability – the tool is available to you 24 hours a day, 7 days a week¹.
• Stay informed – view saved and submitted requests.
• Convenient – no special hardware and software required.

Features

• Raise multiple changes in a single TIPT Adds, Moves and Change request.
  
  • Requests can be of the following nature:
  • Add/remove a service pack.
  • Upgrade/downgrade an existing service pack.
  • Add/remove/modify a call centre service.
  • Add/remove/configure complex services like Auto Attendant, Hunt Group, Shared Call Appearance and Call Plans.
  • Add/remove/modify SIP Connect features such as voice lines, number ranges and feature packs.
  • Modify the details of the Customer Administrator (CA), add/remove a CA.
  • Change the details of your company, e.g. company name, address or phone number.
  • Order new IP telephony equipment.
  • Training for a Customer Administrator, Receptionist or phone users.
• View saved and submitted requests. Saved requests can be further updated before submitting to Telstra.

To use TIPT Adds, Moves and Changes, log-in with Your Telstra Tools credentials.

Access Your Telstra Tools (YTT)

Telstra IP Telephony (TIPT) Call Records Reporting is available to our IP Telephony customers to analyse incoming and outgoing calls and voice mailbox traffic on your TIPT service.

You can select to display reports for any period of time (e.g. a single day, a week or a month).

Benefits

• Secure – the online site offers two types of authentication.
• Availability – the tool is available to you 24 hours a day, 7 days a week¹.
• Stay informed – view and analyse your TIPT calls and voice mail usage.
• Convenient – no special hardware and software required.

Features

Four reporting options are available:

1. TIPT call type by customer report – summarises the types of customer-initiated calls made on your TIPT service, for a specified date range. There are separate graphs for On-Net calls (made to numbers inside your TIPT network) and Off-Net calls (made to numbers outside of your TIPT network).
2. TIPT total incoming calls by customer report – shows statistics about the incoming calls to your TIPT service, for a specified date range.
3. TIPT voice mail box usage by customer report – shows statistics about mailbox usage for a specified date range.
4. TIPT voice mail diversion by customer report – shows the number of incoming calls to your TIPT service that were diverted to voicemail, for a specified date range.

To use TIPT Call Records Reporting, log-in with Your Telstra Tools credentials.

Access Your Telstra Tools (YTT)

Telstra IP Telephony (TIPT) Service Performance Reporting, you can easily see the performance of your TIPT network and your TIPT service as a whole. Key statistics can viewed for the current and previous month on service availability, call quality, call success rate and post-dial delay.

Benefits

• Secure – the online site offers two types of authentication
• Availability – the tool is available to you 24 hours a day, 7 days a week¹
• Stay informed – view and analyse your TIPT calls and voice mail usage
• Convenient – no special hardware and software required
• Up-to-date – report data is a cumulative average rolled up every 15 minutes to keep the reports up to date

Features

Five reporting options are available:

1. TIPT service history report – displays the total product performance of the TIPT network.
2. TIPT service availability report – shows the percentage of time the TIPT service was available, based on a sample of test calls.
3. TIPT call quality mean opinion score (MOS) report – displays average voice quality scores for calls across the TIPT network as a Mean Opinion Score.
4. TIPT call success rate report – shows the percentage of successful calls made on the TIPT service. It displays both the average call success rate across the TIPT network (Total Product Performance) and the call success rate for your TIPT service.
5. TIPT post-dial delay report – shows the average post-dial delay measurements (in milliseconds) for actual customer calls. Post-dial delay is a signalling quality measurement that measures the time between the last digit of a destination phone number being dialled and when a ring tone or busy tone is heard by the phone user.

To use TIPT Service Performance Reporting, log-in with Your Telstra Tools credentials.

Access Your Telstra Tools (YTT)

Telstra IP Telephony (TIPT) Customer Trouble Reporting is available for our IP Telephony customers to monitor and service performance using Customer Trouble Reports (CTRs). A wide range of reports can be chosen to help you with CTR analysis and you can select to view reports in tabular and graphical format.

Benefits

• Secure – the online site offers two types of authentication.
• Availability – the tool is available to you 24 hours a day, 7 days a week¹.
• Stay informed – view and analyse your CTRs to determine and compare service performance for a specified period.
• Convenient – no special hardware and software required.

Features

Nine reporting options are available:

1. Percentage of CTRs raised by cause description report – shows a summary of CTRs logged during a specified period, shown as a percentage of each cause description.
2. Number of CTRs raised by cause description report – shows the total number of CTRs logged during a specified period, arranged by cause description.
3. Average duration of CTRs by cause description report – shows the average duration of CTRs logged during a specified period, arranged by cause description.
4. Duration of each CTR report – shows the specific duration of each CTR logged during a selected month and year.
5. Open CTRs raised per day report – shows the number of CTRs raised per day in a selected month and year
6. Total open and closed CTRs by cause description report – shows the number of CTRs raised in a selected period, by cause description, and whether the CTRs are open or closed.
7. Total open and closed CTRs by month report – shows the total number of CTRs raised per month in a selected date range and whether the CTRs are open or closed.
8. Number of raised CTRs by FNN report – shows the number of CTRs raised in a selected month and year against each of their Full National Number.
9. Time to diagnose fault report – shows the duration of CTRs in a selected month and year, i.e. the time between logging the fault to restoration of service.

To use TIPT Customer Trouble Reporting, log-in with Your Telstra Tools credentials.

Access Your Telstra Tools (YTT)