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If your phone is blocked, you need to enter your PUK (Personal Unlocking Key) code. It’s 8 digits and it resets your mobile PIN so you can start using your phone again.
- Enter any PIN into your mobile handset, e.g. 0000
- Press OK or YES
- Repeat until your phone asks you to enter your PUK
- You will then be able to reset your PIN
Remember to always keep your PIN and PUK code private so your phone is secure.
For more information on unblocking your phone, chat with us on CrowdSupport
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