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My Account Help
My Account gives you secure access to your account and billing information, plus a wide range of online self-service tools to help you save time.
Below you'll find a range of User Guides and Online Tutorials that can help you take advantage of all the features these tools have to offer.
Need help with billing? Visit our Billing Support page.
Online Bill lets you access your billing information, download PDF bills, manage payments, review call costs and check unbilled charges online. You can also run simple predetermined reports, change your bill delivery options and more.
If you’re having trouble navigating the Online Bill application, view the appropriate tutorial below.
|Small to Medium Business Customers||Medium to Large Business Customers |
(with a dedicated Telstra Account Manager)
Online Bill Reporting
Online Bill Reporting extends Online Bill with a range of reports for detailed analysis, data export options, hierarchy and cost-centre options, address books and more.
Mobile Data Usage Meter
The Mobile Data Usage Meter gives you an estimate of your mobile data usage in Australia. Log in to view an estimate of data usage for each device, set usage level alerts to be delivered by SMS and/or email and download usage reports.
My Broadband (CustData)
CustData application is a powerful self-management tool for your Telstra Business Broadband services. CustData gives you easy access to usage level alert emails, usage monitoring and analysis, router configuration changes and more.
My Account Dashboard
Learn how you can make the most of the My Account Dashboard to manage your account and services, check account details quickly, and make changes when it suits you.
My Account Dashboard
Discover what you can do within the new look My Account.
Learn how to:
- view multiple accounts and services
- make the most of the My Account Dashboard to manage your account and services, check account details quickly, and make changes when it suits you
- consolidate your bill, view how much data you’re using on your mobile or wireless service and more…
- Get Started. Take a tour now.
- Preview some of the My Account features
My Account for Telstra Business customers provides access to a suite of online options that make managing your Telstra products and services easier. Below are just some of the features you can expect to find.
We give you easy access to detailed billing data so that you can manage and analyse your expenditure – even for calls yet to be billed. You can also consolidate bills and update your billing address.
Turn electronic bills on or off. Access and pay your bills online. Choose from a wide range of payment methods such as automatic deductions from your bank account or credit card, Electronic Funds Transfers and others.
My Account Dashboard lets you find the mobile, broadband or fixed line service you need to manage. Simply type in a phone number or email address and away you go. When it comes to managing your account, you can also update your profile, check your data usage, change your password and more.
Receive notifications from us before your contract expires so that you can plan for the products and services you need moving forward.
Issues with registering or accessing your account?
If you have issues registering for My Account, or once registered accessing your account details, please contact one of our online support personnel.
Support Enquiry - 1800 017 715
Please note: Once you are registered, it may take up to 5 days before you can access some of your account billing/details.