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Billing Support

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Bill explainer

Switch to email bill

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PDF Bill explainer

Billing FAQs

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Bill delivery options

Choose from a range of bill options:

Email Bill

Request Email Bill

Email Bill is an easy way for eligible customers to receive and keep track of Telstra business bills. Our email bill looks like the paper bill, but is sent to your nominated email address as a PDF file -perfect for keeping on top of your expenses. And if you ever need a paper version of your bill, you can always print it out whenever you need.

Why Email Bill?

  • Direct via email
    Sent directly to the email address of your choice, you can receive your Telstra bill sooner than a paper bill.
  • View bills anywhere
    You don't have to be in the office to view your bill. Wherever you have access to email, you can view your Telstra bill,
  • Go Paperless
    Save clutter and paper with an email bill. Plus it's handy for claiming expenses and tax refunds.

Online Bill via My Account

Online Billing via My Account provides convenient and secure access to your account from your computer as well as your mobile or tablet.

With Online Bill you can:

  • Download a detailed or summary PDF of your bill
  • View your company’s accounts on one screen, or view a complete list of all services on your account and see relevant charges for each service.
  • Access your itemised service and usage data to drill down into the fine detail
  • Access 13 months of bill history online to avoid wading through paper bills
  • Receive notifications when your bill is ready for viewing or payment is due
  • Make payments via direct debit – BPAY® or credit card, as well as registering and paying by EFT.

Register for My Account so you can view and download your bills.
Register for My Account

Paper Bill

You can choose to receive your paper bill in the mail.

Combine my Bills into a single bill

If you are receiving multiple Telstra bills you may be able to consolidate your bills into one single bill.
Request to combine my bills

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Payment options

Direct Debit

Direct Debit is where you can pay your bills directly using your bank account or credit card* at any time before your bill’s due date. Direct Debit is quick, convenient and takes the hassle out of paying your bill and gives you more time for your business. Choose from a range of Direct Debit options, where you can decide when to make payments and how much to pay.

You'll be able to use your cheque, savings or credit card* account, and choose from the following payment options:

  • Direct Debit Automatic - to automatically pay your whole bill on the due date.
  • Direct Debit Fixed - to pay a fixed fortnightly or monthly amount (minimum $20).
  • Direct Debit One Off - to make a one off bill payment (cheque or savings only).

To register now, visit Direct Debit.

Find out the steps to set up Direct Debit or change your Direct Debit option:

 

Log in to pay via Online Bill

If you log in to Online Bill, there are a number of bill payment options:

 

Pay online

If you know your bill details, make a one-time credit card* or bank account payment via our quick payment form using a PC or mobile device, without having to log in to Online Bill. Customers with a 13 digit Telstra account number can also pay their bill online using PayPal.

BPay® Online via your Internet banking site using BPay® code 7773

 

Request a payment extension

If you need more time to pay a bill complete this form to request an extension.

 

Pay in person

At a Telstra store
Find your nearest Telstra Business partner

At a post office
Pay in person at any Post Office by cash, cheque or from your cheque or savings account using your debit card
Find your nearest Post Office

 

Pay over the phone

- Call 1300 369 666 to make a one-off credit card* payment
- Call 13 2000 to pay by Direct Debit
- Call your telephone banking service using BPay code 7773

 

Pay via post

Send a cheque along with remittance advice to:

Telstra
PO Box 9901
Melbourne VIC 3001

 

* Credit card payment processing fee details: American Express, MasterCard and Visa are 1% of the payment amount plus applicable GST and Diners Club is 2% of the payment amount plus applicable GST. The fees will be added to your next bill. No payment processing fee applies if paying through PayPal.

For direct debit the fee only applies to account numbers with 9 or 10 digits - from 9 February 2014, 13 digit account numbers are not charged the fee.

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Manage your billing services

There some updates you can make to your Telstra services, without having to register or log in.

Consolidation

If you are receiving multiple Telstra bills you may be able to consolidate your bills into one single bill.

Receive a single bill 

Address Change

If your billing address has changed, or is about to change, you can submit an update online.

Update billing address

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Phone us

Business customer service and billing: 13 2000

If you have a Business Account Executive you can contact them directly or alternatively please call:

Billing enquiries and service activations: 13 2253

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