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Telstra Broadband Assistant


Keep your ADSL in top shape with Telstra Broadband Assistant. It's free, and once downloaded runs in the background 24x7 to help keep your connection running smoothly, so you can enjoy a trouble free internet experience.

Connect & Roam


Wireless Hotspots let you go online while away from the home or office. Dial-up for Broadband is perfect if you can't access your broadband connection. Plus, if you need the security of a fixed IP address, try Static IP for ADSL.



With your new BigPond Broadband Service, you'll enjoy access to For the best experience and for managing your email access now using your browser.

You can create up to 14 additional mailboxes over and above your primary user name.

Premium Support


You already know we can help you with your Telstra products, but did you know we also offer the same trusted expertise for a range of different technologies? We call it Telstra Platinum. It's like having your own local IT expert.

Update Email

Get ready to enjoy BigPond® Email with

You can now experience the new BigPond Email, hosted on Microsoft's# leading platform. Update today and enjoy better overall performance and new features.

Rest assured your BigPond email address(es) won't change.


STEP 1 - Great reasons to make the change

You'll enjoy an improved look and feel, with better overall performance and new features. These include online storage and built-in Office# Web Apps. You can also create and share your files, plus there's instant messaging, and more.


STEP 2 - Ready? Update now

Opt in through the Update Wizard and follow the remaining steps in order, and you'll be able to use BigPond email with on your computer and mobile devices.

If you need help, our Chat consultants are available 24x7.


STEP 4 - Start using

Log in to accept the new terms of use and start experiencing your updated BigPond Email with


STEP 5 - Update your email settings (if required)

Download the email settings tool below to automatically update your computer email program (e.g. Outlook# Express, Apple Mail*)

1. Download the Email Settings Tool (EXE, 1.86MB).  
2. Select ‘Run’ to open the email settings tool, or save the file somewhere easy to find and then open it.
3. Follow the onscreen instructions.

1. Download and open the Email Settings Tool (ZIP, 1.23MB).
2. Follow the onscreen instructions.


STEP 6 - Get set up on your mobile or tablet

Update your settings to access BigPond Email with on your mobile or tablet.



Things you need to know

® Registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.
# are either registered trade marks or trade marks of Microsoft Corporation in the United States and/or other countries
* are either registered trade marks or trade marks of Apple Inc., registered in the U.S. and other countries

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