This is a really useful option if you are having trouble making ends meet and need to be able to stay in touch with support services, family and friends.
InContact is a limited home phone service, free of monthly line rental charges*, that can be used to receive incoming calls (except reverse charge calls) and to make calls to some emergency service numbers and Telstra customer service numbers. Other outgoing calls can be made using a PhoneAway® card.
To have InContact, you must be an eligible pensioner or Health Care Card holder. Or, if you owe Telstra money for a previous phone service, you can apply for InContact for up to 12 months while you pay off your debt.
What calls can be made from an InContact service?
- 000 - Emergency calls (or 106 - the equivalent of 000 if you use a Teletypewriter “TTY”)
- 1100 - Dial Before You Dig
- 13 2200 - Telstra Residential sales and billing
- 13 2203 - Telstra Residential service difficulties
- 13 2000 - Telstra Business sales and billing
- 13 2999 - Telstra Business service difficulties
- 1800 068 424 - Telstra Disability Enquiry Hotline
- 1800 808 981 - Telstra Disability Enquiry Hotline for TTY users
- 1800 777 555 - Telstra MessageBox message retrieval
- 1800 353 652 - Access for Everyone low income package
- 18933 or 1800 150 117 - Telstra PhoneAway Card access (if you have a PhoneAway card, you can make calls to most numbers in Australia and overseas with call costs being charged to the card)
- 1800 616 606 - Telstra PhoneAway card Helpdesk
- 13 2674 - Telstra InContact Information (Recorded Voice Announcement)
- 1800 151 992 - Telstra Credit Management Services
- 12550 - Telstra Reverse Charge (if a Telstra Reverse Charge call is made from an InContact service - including one with a Silent Line - the person who receives the call will have the InContact phone number displayed on their bill)
- most 'free to call' numbers listed in the “Health & Help, 24-Hour Services” section of the local White Pages® directory
- 1800 444 403 - Indigenous Communities Hotline
- 1800 285 773 Creditech (a division of Telstra Credit Management Services)
- 1800 687 829 - Telstra Country Wide
You may like the latest list of phone numbers that can be called from an InContact service. You can order it from the Brochure Order Form (as per the first point above) or refer to the attached: InContact Sticker
A phone without the phone bills
With InContact, you don't pay a monthly rental fee, however you may need to pay a connection charge. So unless you have a silent line which attracts an ongoing monthly fee, there are no ongoing phone bills.
All you need is an existing phone line, your own telephone handset or other equipment. If you don’t have an existing phone line, the standard HomeLine™ connection fee will apply**.
If a service has been installed at your home before, lower connection charges may apply - depending on the work required. Give us a call on 1800 353 652 to check.
To see if you are eligible, call Telstra on 1800 353 652 during business hours.
* connection charges may apply
** If you are a pensioner, you will be provided with a discounted connection fee. Additional trenching charges may also apply.
