• Contact us
  • Share

Contact us

For general customer support, please call us on 13 2200. Don't want to call? No problem, you can reach out to us in other ways.

Media enquiries

The following services are available for journalist queries only. All other callers are invited to contact the Telstra switchboard on 1300 368 387, or contact the relevant product area.

Media Enquiries Hotline: 1300 769 780.

The line is answered in each state and territory by a Telstra media relations representative. After business hours and on weekends, messages can be left via this number and a media relations representative will respond to your call as soon as possible.

Email us

Journalists can contact the Telstra media relations team by email at: media@team.telstra.com.

Follow us online

We love to talk and update you on news, so follow us here to chat.

Investor relations

Andrew Keys
Acting Director, Investor Relations
Level 32, 242 Exhibition Street
Melbourne Victoria 3000 Australia
Telephone: 1800 880 679 (Australia only)
+613 8647 4954 (International Investors)

Contact Investor Relations

Operating Hours: 9.00am-6.00pm Monday-Friday

Registered Office

Damien Coleman
Company Secretary
Level 41, 242 Exhibition Street
Melbourne Victoria 3000 Australia
Telephone: 1300 368 387
Email: companysecretary@team.telstra.com

American Depository Receipts

Ms Violet Pagan
Vice President
BNY Mellon Depositary Receipt
DEPOSITARY RECEIPTS
Telephone: + 1 212 815 2276
Facsimile: +1 212 571 3050
Mobile: + 1 646 756 0853
Email: violet.pagan@bnymellon.com
ADR web site: www.adrbny.com

Telstra American Depository Receipts (ADRs) trade on the Over-the-Counter market under the symbol "TLSYY".

Shareholder enquiries

Telstra shareholders wishing to update their address, bank details, view your account balance, lodge your tax file number or sign up as an electronic shareholder can log in to Link Market Services on our shareholder services site.

For other enquiries relating to your shareholding please contact the relevant Telstra Share Registry:

Australia - Telstra Share Registrar
Link Market Services Limited
Locked Bag A14
Sydney South, NSW 1235
Australia Telephone:
1300 88 66 77
Telephone: (02) 8280 7111
Facsimile: (02) 9287 0303
E-mail: telstra@linkmarketservices.com.au
Website: https://www.linkmarketservices.com.au

Operating Hours: 8.30am to 5.30pm Monday - Friday

New Zealand - Telstra Share Registrar
C/- BK Registries Limited
P O Box 384
ASHBURTON NZ 8300
Freephone: 0800 8357872
Telephone: +64 3 308 8887
Facsimile: +64 3 308 1311

Treasury Enquiries

Questions or comments regarding any information contained within the Treasury section of this website can be directed to:

Corporate Treasury
Telstra Corporation Limited
242 Exhibition Street
Melbourne, Vic 3000

Career Enquiries

For job vacancies and information on working at Telstra, please visit the Telstra Careers website. If you have a general query please email us.

Telstra Museum information

Telstra's Historical Collection includes a variety of telecommunications equipment and archival documentation. The Collection is cared for by a dedicated team of volunteers and is housed at museums in New South Wales, Victoria and Queensland.

For enquiries and tour bookings, please contact your nearest Telstra Museum:

New South Wales
12 Kitchener Parade
Bankstown NSW 2200
T: 02 9790 7624
M: 0417 247 417
Open Tuesday and Wednesday (by appointment).
Other days can be arranged based on volunteer availability.

Victoria
Hawthorn Telephone Exchange
375 Burwood Road
Hawthorn VIC 3122
T: 03 9819 1199
M: 0417 549 691
Open Wednesday (by appointment).
Other days can be arranged based on volunteer availability.

Queensland
Postal-Telecommunications Historical Society of Queensland
3 Oriel Road (cnr Sandgate Road)
Clayfield QLD 4001
T: 07 3862 2958
W: http://www.telemuseum.org/
Open Wednesday (9am to 2pm) (by appointment).

General corporate enquiries

Sponsorship

If you are requesting sponsorship support from Telstra please complete our application form. If you have a general query, please email us.

Sustainability

For more information about Telstra's sustainability activities, reporting or performance please email us.

Environment

If you have a general query about Telstra's environmental performance and initiatives, please email us.

Suppliers

For more information about Telstra Procurement, please email us.

Industry analysts

For queries from industry analysts, please email Colette Hirjee, General Manager Telstra Analyst Relations and Thought Leadership Marketing.

Telstra Applications and Ventures Group

The Telstra Applications and Ventures Group can be contacted by mail: Locked Bag 6507, Sydney NSW 2011.

Request a speaker

Telstra receives many requests throughout the year for speakers to give presentations at conferences or events.

Our CEO David Thodey is a member of the Male Champions of Change. As part of this, we are committed to ensuring that events we participate in are gender balanced. Please take this into consideration when submitting your request.

To assist us in processing your requests swiftly and to find the right speaker for your event, please contact us.

We will endeavour to get back to you within a week.

Corporate feedback

If you have any feedback for us, we'd love to hear from you. Please contact the Telstra Corporate Switchboard on 1300 368 387.

window.aPopunder = [['http://www.telstra.com.au/webforms/consumer-survey/index.cfm?REF=http://www.telstra.com.au/aboutus/contactus/', {window: {top:64, left:64, height:480, width:768}}]];