Through our reporting we aim to provide relevant information about our economic, social, community and environmental approach and performance.

Annual Review

Telstra’s Annual Review is a concise summary of our financial and non-financial progress and performance for the 2012 financial year.  

• Telstra 2012 Annual Review (PDF, 2.5MB) 

Bigger Picture sustainability reporting series

Telstra’s Bigger Picture sustainability reporting series provides detailed sustainability information and performance data, demonstrates how we apply the Global Reporting Initiative (GRI) Sustainability Reporting Guidelines to a B+ Application Level and includes our United Nations Global Compact (UNGC) Communication on Progress. You can download this series here.

• Bigger Picture 2012 – Our Approach (PDF, 995KB) 
• Bigger Picture 2012 – Our Community (PDF, 635KB) 
• Bigger Picture 2012 – Our Customers (PDF, 770KB) 
• Bigger Picture 2012 – Our People (PDF, 724KB) 
• Bigger Picture 2012 – Our Environment (PDF, 732KB) 
• GRI and UNGC Communication on Progress Index (PDF, 353KB) 
• Glossary (PDF, 168KB) 

Assurance statements

To provide confidence to our stakeholders in our reporting we have sought independent assurance. You can download the assurance statements here.

• Ernst & Young Independent Assurance Statement (PDF, 136KB) 
• Banarra Independent Assurance Statement (PDF, 183KB) 

See the Archive tab for more. 

Telstra's business and philanthropic activities have a significant social and community impact. See the links and reports below for information on specific programs and initiatives.

Telstra Foundation

The Telstra Foundation delivers Telstra's corporate philanthropy program. Its mission is to make a positive and lasting difference to the lives of children and young people. Find out more.

Access for Everyone - disadvantaged and hardship customers

Our Access for Everyone programs are designed to assist people on a low income or facing financial hardship to maintain telecommunications access. Find out more. 

Since 2003, a report on the effectiveness of these programs has been submitted annually to the Minister for Communications.

• 2011 Report to the Minister (PDF, 263KB)
• 2010 Report to the Minister (PDF, 578KB)
• 2009 Report to the Minister (PDF, 891KB)
• 2008 Report to the Minister (PDF, 761KB)

See the Archive tab for more.

Telstra Connected Seniors

The Connected Seniors® program gives thousands of older Australians the chance to learn more about today's technology. Find out more.

Disability services

We are committed to making communication accessible and affordable for customers with communication challenges. Find out more.

Since 1996, Telstra has formalised its commitment to Australians with disability by lodging a Disability Action Plan with the Australian Human Rights Commission.

• Telstra's Fifth Disability Action Plan 2010-2012 (PDF, 238KB)
• Telstra's Fifth Disability Action Plan 2010-2012 (DOC, 441KB)
• Telstra's Fourth Disability Action Plan Review Report 2007-2009 (PDF, 1MB)
• Telstra's Fourth Disability Action Plan Review Report 2007-2009 (DOC, 307KB)

See the Archive tab for more. 

Indigenous Australians

Telstra’s Reconciliation Action Plan is about securing a better future for our nation, by focusing on opportunities, partnerships and respect toward Indigenous people.

• Telstra Reconciliation Action Plan 2011-2014 (PDF, 103KB)

Disaster relief and recovery

Each year devastating bushfires, floods, cyclones and other natural disasters impacting the livelihoods of people, businesses and communities around the world. In Australia, we offer relief packages to affected customers to help them stay connected. Internationally, we provide free voice and text services to affected countries to help our customers stay in touch. 

• Relief Packages and International Disaster Response (PDF, 135KB)

We actively minimise the environmental impacts of our operations and support our customers to enhance their environmental performance. See the links and reports below for information on specific programs and initiatives. 

Carbon Disclosure Project

Telstra participates in the CDP. The CDP is an independent non-profit organisation that requests and discloses, on behalf of a coalition of institutional investors and other stakeholders, the greenhouse gas emissions strategy and data of the world’s largest organisations. To view Telstra's CDP report, go to https://www.cdproject.net/en-US/Results/Pages/responses.aspx and type 'Telstra' in 'Search'.

MobileMuster

We encourage our customers to recycle their mobile phones and accessories through supporting and promoting MobileMuster – the recycling program of the Australian mobile phone industry. MobileMuster have over 3,500 collection points Australia-wide including within our retail stores.

Australian Packaging Conenant

Telstra is a signatory to the Australian Packaging Covenant (APC). As part of this voluntary program, we commit to reduce the environmental impacts associated with our packaging.

• ˃ Telstra APC Action Plan 2010-2015 (PDF, 600KB)

Energy Efficiency Opportunities Report

The Australian Government's Energy Efficiency Opportunities program encourages large energy-using businesses to improve their energy efficiency. It does this by requiring businesses to identify, evaluate and report publicly on cost effective energy savings opportunities. Participation is mandatory for corporations that use more than 0.5 PJ of energy.

• Energy Efficiency Opportunities Report 2012 (PDF, 145KB)
• Energy Efficiency Opportunities Report 2011 (PDF, 118KB)

Evaluating the impacts of ICT

Carbon tracking

Increasingly, our enterprise and government clients want to know how information and communications technology (ICT) contributes to the carbon footprint of their business. We assist our customers to estimate the carbon emissions and energy consumption they use, including the impact of equipment like telephone handsets. This enables our customers to make informed decisions and take effective measures to reduce their own carbon footprint.
 
Contact us for more information.

Towards a High-Bandwidth, Low-Carbon Future: Telecommunications-based Opportunities to Reduce Greenhouse Gas Emissions

This report outlines seven opportunities where telecommunications networks could help reduce Australia's carbon emissions by almost five per cent per annum by 2015 and deliver up to $6.6 billion a year in financial savings for Australian businesses and households.

• Towards a High-Bandwidth, Low-Carbon Future (PDF, 500KB)
• Telstra's Video Miles Trial (PDF, 373KB)

Online Billing: demonstrating the environmental impacts and benefits

In 2008, Telstra commissioned URS Corporation to explore and calculate the environmental benefits of online bills compared to paper-based bills using Life Cycle Assessment (LCA) methodology.

• Online Billing Life Cycle Analysis (PDF, 841KB)

Teleworking: demonstrating the environmental impacts and benefits

In 2007, Telstra commissioned leading global environmental and engineering consulting firm URS Corporation to calculate the environmental benefits of teleworking (working partially at home instead of in the organisation's office) using Life Cycle Assessment (LCA) methodology.

• Teleworking Life Cycle Analysis (PDF, 987KB)

Environment Policy

Our Environment Policy defines our commitment to minimising and managing the environmental impact of our operations and offerings.

• Telstra’s Environment Policy (PDF, 53KB)

Telstra's monthly sustainability e-newsletter.

Sustainability Matters 

• Sustainability Matters - May 2013
• Sustainability Matters - April 2013
• Sustainability Matters - March 2013
• Sustainability Matters - February 2013
• Sustainability Matters - January 2013
• Sustainability Matters - December 2012
• Sustainability Matters - November 2012
• Sustainability Matters – October 2012 
• Sustainability Matters – September 2012 
• Sustainability Matters – August 2012 
• Sustainability Matters – July 2012 
  

See the Archive tab for more. 
 

If you're interested in joining the mailing list, subscribe here.

Sustainability Reports

2011

• Sustainability Report 2011 (PDF, 3.9MB)
• Bigger Picture - Community Contribution (PDF, 300KB)
• Bigger Picture - Environmental Performance (PDF, 178KB)
• Bigger Picture - Our People (PDF, 174KB)

2010

• Corporate Citizenship Report 2010 (PDF, 6MB)
• Telstra in the Community Report 2010 (PDF, 2.2MB)

2009

• Corporate Responsibility Report 2009 (PDF, 2.1MB)
• Corporate Responsibility Highlights 2009 (PDF, 376KB)
• Telstra in the Community Report 2009 (PDF, 2.1MB)

2008 and earlier

• Corporate Responsibility Report 2008 (PDF, 2.1MB)
• Corporate Responsibility Report 2007 (PDF, 5.63MB)
• Corporate Responsibility Report 2006 (PDF, 600KB)
• Corporate Responsibility Report 2005 (PDF, 1.06MB)
• Corporate Responsibility Report 2004 (PDF, 1.6MB)
• Corporate Responsibility Report 2003 (PDF, 1.6MB) 

Access for Everyone - Report to the Minister for Communications 

• 2011 Report to the Minister (PDF, 263KB)
• 2010 Report to the Minister (PDF, 578KB)
• 2009 Report to the Minister (PDF, 891KB)
• 2008 Report to the Minister (PDF, 761KB)
• 2007 Report to the Minister (PDF, 199KB)
• 2006 Report to the Minister (PDF, 528KB)
• 2005 Report to the Minister (PDF, 265KB)
• 2004 Report to the Minister (PDF, 184KB)
• 2003 Report to the Minister (PDF, 1MB)

 

Disability Action Plans & Review Reports 

• Telstra's Fifth Disability Action Plan 2010-2012 (PDF, 238KB)
• Telstra's Fifth Disability Action Plan 2010-2012 (DOC, 441KB)
• Telstra's Fourth Disability Action Plan 2007-2009 (PDF, 116KB)
• Telstra's Fourth Disability Action Plan 2007-2009 (DOC, 610KB)
• Telstra's Third Disability Action Plan 2002-2004 (PDF, 220KB)
• Telstra's Third Disability Action Plan 2002-2004 (DOC, 610KB)
• Telstra's Second Disability Action Plan 1999-2001 (PDF, 148KB)
• Telstra's Second Disability Action Plan 1999-2001 (DOC, 170KB)
• Telstra's First Disability Action Plan 1996-1998 (PDF, 167KB)
• Telstra's First Disability Action Plan 1996-1998 (DOC, 269KB)

• Telstra's Fourth Disability Action Plan Review Report 2007-2009 (PDF, 1MB)
• Telstra's Fourth Disability Action Plan Review Report 2007-2009 (DOC, 307KB)
• Telstra's Third Disability Action Plan Review Report 2002-2004 (PDF, 285KB)
• Telstra's Third Disability Action Plan Review Report 2002-2004 (DOC, 362KB)
• Telstra's Second Disability Action Plan Review Report 1999-2001 (PDF, 162KB)
• Telstra's Second Disability Action Plan Review Report 1999-2001 (DOC, 380KB)
• Telstra's First Disability Action Plan Review Report 1996-1998 (PDF, 188KB)
• Telstra's First Disability Action Plan Review Report 1996-1998 (DOC, 229KB)

Monthly Newsletter - Sustainability Matters

• Sustainability Matters - June 2012
• Sustainability Matters - May 2012
• Sustainability Matters - April 2012
• Sustainability Matters - March 2012
• Sustainability Matters - February 2012
• Sustainability Matters - January 2012
• Sustainability Matters - December 2011
• Sustainability Matters - November 2011

Contact us for earlier editions.