We conduct our business ethically, with integrity and respect for our stakeholders.
Responsible Business
Governance
Our Code of Conduct, Business Principles, Company Policies and governance structures are designed to set and communicate expectations for appropriate, responsible and ethical behaviour that we expect of all our people.
Electromagnetic energy (EME)
We recognise and acknowledge community concern that EME from mobile handsets and base stations could lead to adverse health effects. We want all our customers and the community to be informed about the risks and ways they can minimise their exposure.
Supply chain
The size of our business puts us in a strong position to influence the environmental and social standards of our suppliers.
- View our Supply Chain Standards (PDF 53KB)
Human rights
We recognise and respect the human rights of our employees, contractors, customers and suppliers, and the individuals and communities affected by our activities.
- View our Human Rights Policy (PDF 55KB)
Stakeholder engagement
Consultation and dialogue with stakeholders helps us gather ideas, make informed decisions, strengthen relationships and better meet the needs of our customers.
Customers
Customer service and satisfaction
Our strategy is simple: put customers at the centre of what we do every day. We are working hard to improve customer service and satisfaction.
Digital inclusion
Privacy
We manage significant amounts of personal and commercially sensitive data and customer information. Protecting and maintaining your privacy is paramount.
Internet and cyber-safety
We work with industry, government, law-enforcement, community organisations and internet users to help our customers manage the risks associated with being in an online environment.
