Announcements
The information on this screen is no longer current and is provided for educative and historical purposes only. Please refer to the disclaimer.
Customer interest soars with just 20 days to go before CDMA closure
With just 20 days to go before the scheduled closure of the CDMA network, Telstra has recorded a surge in customer enquiries about how to migrate from CDMA to the Telstra Next G™ network.
Telstra Country Wide Director, Gary Goldsworthy, said the majority of CDMA customers were aware of the impending closure of the CDMA network and increased numbers were now contacting Telstra for additional information.
"There's been a sudden surge in the number of enquiries we're receiving in Telstra call centres and in our Shops since the New Year, indicating that Australians know that the clock is ticking down on the old CDMA network," Mr Goldsworthy said.
"We've responded by introducing a program of travelling retail kiosks that visit communities across Australia to meet the increased demand for information and support ahead of the planned CDMA network closure on 28 January."
Mr Goldsworthy said that the three most commonly asked customer questions about the CDMA network closure were as follows:
1. Does the Telstra Next G™ network provide as much coverage as CDMA?
Yes. The Next G™ network now offers more mobile coverage than the old CDMA network, covering more than 2 million square kilometres as compared to CDMA which covered more than 1.6 million square kilometres.
2. Which is the best mobile phone on the Next G™ network?
Customers have more choice than ever before, as there are now close to 30 mobile phones on the Telstra Next G™ network, including pre-paid and post-paid handsets. Customers living or travelling outside of metropolitan areas should consider a handset with Telstra's Blue Tick for recommended handheld use in regional and rural areas.
3. What is the benefit of moving to the Telstra Next G" network?
Telstra's Next G™ network is Australia's largest and fastest national broadband network, which covers more than 98.9 per cent of the Australian population. By moving to Telstra's Next G™ network, customers can enjoy advanced mobile content and applications such as video calling, Internet access, BigPond® TV, plus an array of the latest news, weather and sports reports.
"The simple message for CDMA customers is act now, visit a Telstra Shop or Dealer and make the move before it's too late.
"This same open door policy applies to existing Next G™ customers. We have specially trained staff on stand-by to provide advice, on-going support and answer any customer questions," Mr Goldsworthy said.
® Registered trade mark of Telstra Corporation Limited
™ Trademark of Telstra Corporation Limited
Foxtel marks are used under licence from Foxtel Management Pty Limited.
20 reasons why the Next G™ network is better than CDMA
|
Next G™ network |
CDMA network |
|
|
1. More sites (towers) |
> 6,000 |
3,480 |
|
2. Wider geographic coverage |
> 2 million sq kms* |
> 1.6 million sq kms* |
|
3. More population coverage |
98.9%* |
98%* |
|
4. Peak network speed |
14.4 Mbps |
2.4 Mbps |
|
5. Typical User Download speeds |
550 kbps - 3 Mbps |
300 - 600 kbps |
|
6. Peak upload speeds |
1.9 Mbps |
153 kbps |
|
7. Wireless Broadband population coverage |
98.9% |
49% |
|
8. Wireless Broadband geographic coverage |
> 2 million sq kms |
> 7,600 sq kms (EVDO) |
|
9. International roaming for voice and SMS |
170 countries |
9 countries |
|
10. Video calling |
Yes (on most handsets) |
No |
|
11. Video messaging |
Yes (on most handsets) |
No |
|
12. Mobile FOXTEL™ |
Yes |
No |
|
13. BigPond Mobile Music |
Yes |
No |
|
14. BigPond TV |
Yes |
No |
|
15. Sensis®search |
Yes |
No |
|
16. Exclusive Mobile coverage of the NRL and AFL seasons, including full match replays |
Yes |
No |
|
17. Whereis® maps |
Yes |
No |
|
18. View weather maps and conditions on your mobile |
Yes |
No |
|
19. View and pay your Telstra bills on your mobile |
Yes |
No |
|
20. Will be available after early 2008 |
Yes |
No |
Telstra Disclaimer:
As with any mobile network, coverage on the Next G™ network depends on where a person is, what particular handset that person is using and whether that handset has an external antenna attached.
Reference Number: 003/2008
