This glossary can help you find a definition for a term, or the full version of an acronym or abbreviation.
Refers to the wireless communications that involves internet access and data delivery to mobile phones with audio, moving colour images and sophisticated internet services.
Third Generation mobile technology operating on 2100Mhz spectrum, offered by Telstra in partnership with Hutchison Telecommunications Australia (HTA).
Third Generation Global System for mobile communications - is the evolution of the current GSM 2G and 2.5G technology to support voice and high speed data and multimedia services.
Third Generation mobile technology operating on 850Mhz spectrum: Telstra's own new national network, currently under construction, also uses 3G-HSDPA on 850Mhz, a technology enhancement which provides greater breadth, much faster speeds when using HSDPA handsets and lower capital costs as 850 requires fewer base stations than 2100 to achieve the same coverage.
Refers to Australian equivalent of International Financial Reporting Standards.
A dialling short-cut to save time and effort. Speed dialling is a typical example of this feature.
Refers to the Australian Communications Authority.
Refers to the Australian Competition and Consumer Commission - the body responsible for regulating the telecommunications industry.
A fixed or wireless local access connection between a customer's premises and a carrier's local switch.
This is the name given to equipment that enhances the productivity and aesthetic appearance of mobile phones. Accessories include batteries, chargers, headsets, car kits, coloured covers and carrying cases.
Companies prepare reports of their financial transactions over specific periods of time, referred to as accounting periods. These are usually for one year, though interim reports are often drawn up for use by internal management at monthly or quarterly intervals. Telstra's financial year-end is 30 June.
Refers to the Australian Communications Industry Forum.
Refers to the Australian Communications and Media Authority - responsible for the regulation of broadcasting, radio communications, telecommunications and online content.
A broadband technology that provides access to the internet at fast speeds. ADSL - sometimes shortened to simply 'DSL' - uses a data transmission technology that allows high speed data to be carried over everyday copper network phone lines. These data rates can enable the delivery of voice, data and video services.
Refers to the Generally Accepted Accounting Principles in Australia.
Meetings where the directors and shareholders of a company get together once a year, the Annual General Meeting (AGM) is open to all shareholders.
Airtime refers to the amount of time you spend using a mobile phone.
A message or other type of read-out containing both letters ('alphas') and numbers ('numerics'). Alphanumeric memory dial is a special type of dial-from-memory option that displays both the name of the individual and the phone number on the phone handset.
A family of analog wireless standards which, since the late 1980s, was the principal technology used in mobile cellular networks in the USA. In Australia it was the first mobile network, but at the end of 1999 it was replaced by CDMA. The CDMA network closed on 28 April 2008.
A signal which varies continuously, not having discrete values. Analogue signals are copies or representations of other waves in nature. An analogue audio signal such as transmitted over a copper telephone line, is a representation of the pressure waves which make up audible sound that have been converted into an electrical representation.
A physical device that enhances phone reception by improving the sending or receiving of radio signals. Antennas can be built-in to the phone or external. Car antennas help to boost reception and transmission of mobile phones for drivers.
Facility to answer a mobile phone by pressing any key. It's a faster, more convenient way to answer a mobile phone than searching for a particular key.
The area of a phone screen display is the screen length multiplied by its width.
Refers to the Australian Securities and Investment Commission.
The Australian Stock Exchange Limited (ASX) was formed in 1987 through the amalgamation of six independent stock exchanges that formerly operated in the State capital cities. Each of those exchanges had a history of share trading dating back to the 19th century. ASX was originally a mutual organisation of stockbrokers, like its predecessor the State stock exchanges. However, in 1996 its members decided to demutualise and become a listed company, which required legislation of the Australian Parliament. The change of status took place on 13 October 1998, and the following day ASX shares were listed for trading on ASX's own market. ASX operates Australia's primary national stock exchange for equities, derivatives and fixed interest securities. It also provides comprehensive market data and information to a range of users. All these operations are underpinned by comprehensive high-quality information technology systems.
ASX Perpetual Registrars Limited manages Telstra's Share Registry. ASX Perpetual contact details are:
ASX Perpetual Registrars Limited
Level 4/333 Collins Street
Melbourne VIC 3000
PO Box 14300
Melbourne VIC MC 8001
T: +61 (0) 3 9615 9999 (or 1300 88 6677 for callers within Australia)
F: +61 (0) 3 9615 9911
Asynchronous transmission is the most commonly used method of dial-up data transmission. When data blocks are transmitted, they are marked by a start bit at the beginning of each character and a stop bit at the end of the character. This ensures that the modem will recognise data as such and not be confused by line noise which has no stop and start bits.
A high-bandwidth, low-delay, packet-based switching protocol that allows voice, video, text and data to be multiplexed together into a single transmission network with different qualities of service.
Auto area code allows you to store an area code in the memory of your mobile phone. When the feature is active, the phone automatically inserts the area code in front of any number dialled. This is particularly useful and time saving when travelling and making frequent calls to your home area.
Refers to business transactions with other businesses.
Refers to business transactions with other customers.
Bandwidth refers to the width or capacity of a communications channel. Analogue bandwidth is measured in hertz and is a measure of the range of frequencies used to transmit a signal. Digital bandwidth is used to describe the amount of data than can be transmitted and is measured in bits per second. The size or bandwidth of the channel affects the speed of transmission of data. A broader channel means data transmits faster.
The base station is the central or closest radio transmitter/receiver (tower) that maintains communications with a mobile radio or telephone within a given range.
A chargeable device used to provide mobile phones with power.
The battery status/charge remaining.
This is the speed of transmission of data. The baud rate is measured in bits per second.
The beneficial owner is the person entitled to enjoy the benefit of (who is the real owner of) property or goods of which the legal title may be vested in a trustee.
Telstra's public internet service.
Telstra's fast, broadband internet service delivered over hybrid optical fibre/coaxial cable, satellite or ADSL.
View your Telstra billing information and pay your bills online for maximum convenience.
A bit is the smallest unit of information that a computer recognises - essentially a '1' or a '0'.
A wireless communications solution that provides email, phone, corporate data, internet, messaging and organiser features from the one handheld unit.
A blog (short for weblog) is an online journal or diary of an individual's opinions and latest news that is updated regularly, in chronological order. Many blogs allow visitors to make comments, or 'postings' in response to the blogger, or ask questions. Blogs create mindshare amongst a community of people who have an interest in the subject or an affinity with the style of the blogger. Blogs typically have links to other related web content. A moblog is a blog published to the internet from a phone or other mobile device. Moblogs postings usually include photos, and therefore are usually used in conjunction with camera phones.
Bluetooth is a low power short-range radio link between electronic devices that enables links between computers, mobile phones, portable handheld devices and connectivity to the Internet. This wireless technology also replaces the need for wires to connect electronic items such as your mouse or keyboard to your personal computer.
A bond is a statement of debt, similar to an IOU. A bond is a piece of paper issued by borrowers such a governments, State authorities, companies or any person or entity who issues the bond in return for cash from lenders or investors. Interest is paid by the borrower to the lender or investor throughout the life of the bond.
Bits Per Second (BPS) measures how fast binary digits can be sent through a channel - specifically, the number of '0' and '1' units that travel down the channel per second.
Broadband (or wideband) is a communications channel for transmission of information over the Internet that has a bandwidth greater than 256 kilobits per second. Broadband can provide higher speed and higher volumes of multiple kinds of digital information than a standard dial-up Internet service using a telephone circuit. Broadband or wideband can be any system that can carry multiple signals within its bandwidth, sometimes also called Wideband. In Internet terms, anything faster than a dial-up connection has over the years become known as broadband however more recently a commonly accepted definition has become a connection capable of data rates faster the 256 kilobits per second.
Someone who buys and sells on behalf of others (his clients). There are sharebrokers, money brokers, fixed interest brokers and futures brokers.
Shares that are Broker Sponsored will have a Holder Identification Number (HIN) allocated to you. Your Shareholder Reference Number will be that HIN, prefixed with an 'X'. Broker sponsored shares are also referred to as CHESS holdings.
What a broker charges, as their commission for buying and selling on the instructions of their clients. Brokerage is usually calculated as a percentage of the amount invested or scaled according to the number of securities traded.
The browser is a desktop computer application that provides an easy to use graphical interface or doorway that allows you browse and retrieve information over the internet. Mozilla Firefox and Microsoft Internet Explorer are the most widely used browsers that will give you access to the world wide web.
An agreement made where the seller will repurchase securities within a specified time at a predetermined price.
A market where supply outstrips demand. Prices fall, so that buyers are able to set their preferred terms and conditions and thereby benefit.
Equivalent to 8 bits or one character of data, a megabyte is approximately 1 million bytes (or equivalent to 1 million characters of information).
A device used for high-speed connections between a PC and the internet over the Pay TV network. Can deliver data at up to 100 times the speed of standard telephone modems.
The Call Back feature does your redialling for you. It saves you keying in the number over and over again if the person you are trying to reach is engaged.
Call Back Notification Service works when your phone is switched off, out of range, busy or not answering.
Call Barring allows you to set your phone to block specific incoming or outgoing phone calls.
The 'front end' of an organisation or business, comprising a group of people equipped to communicate with customers about bill queries, service issues, technical support, service access and other customer service functions.
Phone 12456 and an operator will connect you to the person or business you request (call charges apply).
Allows you to restrict the types of calls made from your home phone. You can choose to bar outgoing STD, international, 190 or local numbers. Before you use your Call Control feature, you must activate a PIN on your home phone. If you lose or forget your PIN, call us on 13 2200.
This network feature can be accessed through most handsets. It allows you to redirect incoming calls to another number that you select. There are several levels of diversion available: all calls, no answer, busy, off or out of range.
Call Hold puts a caller on hold while you answer or make another call.
This is a particular feature of mobile phones that allows you to assign different ring sounds to different callers. You can identify who is calling you without even picking up your phone.
Allows you to call up the numbers of recent calls that you dialled, received, or even those that you missed on your mobile's screen. You can then redial the numbers or copy them into your phonebook.
See 'Call Barring'.
This function allows you to find out the phone number of missed calls to your mobile phone (except silent / call barred numbers).
This feature monitors the amount of time you spend on your mobile phone each month.
When someone calls you while you are already on a phone call, you are alerted by a special tone. This is particularly useful if you are waiting for an important call yet still wish to use your mobile phone.
See 'Calling Number Display'.
Calling Number Display shows the phone number of the person calling you on your mobile's screen (except silent/call barred numbers).
The result of selling a capital asset at a higher price than it cost, whether an investor makes a capital gain or not, depends on the purchase price of an asset compared to its selling price, the effect of depreciation on its value, and whether inflation has bitten into the investor's profit margin. Capital gain has different meanings for the tax department, the economist and the accountant. (See 'Capital Gains Tax').
A general definition of a capital gains tax is 'a tax on income (gain) arising from changes in the market value of assets'. Capital gains tax does not raise huge revenue for governments; rather its support stems from the notion of introducing equity into the tax system by differentiating between tax on income and tax on capital gains.
Securities markets are generally for medium to long-term investments and fundraising, compared with money markets which focus on the short term (one to three years).
This is an accessory that allows you to use your mobile phone hands-free in the car. The kit usually includes a battery charger and a hands-free holder. It may include connections to an external antenna, external speaker or a data port for fax and modem connections.
A licensed owner of certain specified transmission infrastructure that is used to supply telecommunications carriage services to the public; any person holding a carrier license.
Code Division Multiple Access - a mobile standard to provide voice, data, fax and short messaging services. Telstra's CDMA network closed on 28 April 2008.
The cell is the receiver/transmitter that a GSM mobile phone connects to. It is the equivalent of the base station for a cordless phone. A cell can support a number of simultaneous calls. Cell also refers to the radio frequency coverage area in the cellular system. A city or country is divided into cells, each of which is equipped with a low-powered radio transmitter/receiver. The cells can vary in size depending upon terrain, capacity demands, etc. By controlling the transmission power, the radio frequencies assigned to one cell can be limited to the boundaries of that cell.
Call info display allows your mobile phone to display the location of the nearest base station to your position on your mobile's screen.
This is the name for a mobile communications system that permits telephone communication between mobile users within a specified area. In cellular mobile systems, large geographical areas are divided into smaller areas or cells.
Another name for a mobile phone.
A trusted electronic system that issues electronic certificates to authenticate user-identity and verify the integrity of transactions or information transfer.
A certified copy is a copy of an original document that has been certified as a true and correct copy by a person who is authorised to witness a statutory declaration. Persons who are authorised to witness statutory declarations (under the Commonwealth Statutory Declarations Act 1959) include:
- Accountant (Chartered or Certified)
- Clerk of a Court
- Commissioner for Affidavits
- Commissioner for Declarations
- Justice of the Peace
- Legal Practitioner
- Medical Practitioners
- Police Officer
- Post Office Manager
- Sheriff or Sheriff's Officer
- Veterinary Surgeon
The chat feature lets you 'talk' to your friends and family using SMS messages.
If you are a CHESS Sponsored holder these are held through a Broker and will have a Holder Identification Number (HIN) allocated to you. Your Shareholder Reference Number will be that HIN, prefixed with an 'X'. CHESS holdings shares are also referred to as Broker sponsored.
The number of subscribers disconnecting from a service.
In traditional PSTNs, telephone connections are made as fixed 64 kbit/s channels or circuits. The alternative to a circuit-switched network is a packet-switched network.
Press 'clear' on your mobile phone keypad to clear characters from the screen and to scroll backward through menus.
This network feature can be switched off and on as desired. Phone numbers of incoming callers can be displayed on the screen of the phone before the call is answered unless the caller has a silent or call barred number. Also see Calling Number Display.
Call Conferencing allows you to bring two or more people into a call simultaneously. The exact number of people you can bring in depends on the model of the mobile phone used and which Telstra Mobile network you are connected to.
A once only start-up fee when a mobile service is connected, generally to cover administrative costs associated with connection.
Refers to Chief Operations Officer.
An architecture and specification for creating, distributing and managing distributed program objects in a network. It allows programs at different locations and developed by different vendors to communicate in the network through an 'interface broker'.
The geographic area of a wireless network in which you can make or receive calls with your mobile phone.
The price cap based on annual increase in the Consumer Price Index for the previous year, less a specified percentage (X) for certain Telstra services.
An option that allows you to transfer credit between Telstra Pre-Paid mobile services via the My Pre-Paid feature on your mobile.
Refers to Customer Service Guarantee.
A person that supplies a telecommunications service to the public using Carrier network infrastructure.
A person responsible for service and sales at a call-centre.
You can use data or fax enabled mobile phone to send and receive fax and data files, access the Internet and send e-mail when the phone is connected to mobile office equipment.
Data-capable mobile phones allow you to transmit data from a laptop, portable fax machine or personal digital assistant (PDA) that is equipped with a modem and an auxiliary jack.
The transmission of data - any information that you send such as emails, files, spreadsheets, pictures - between computers or over a telecommunications network.
A dead spot is an area within the coverage area of a wireless network in which there is no coverage or where transmission falls off. Dead spots are often caused by electronic interference, hills, tunnels or indoor parking garages.
A device that allows you to charge your mobile phone in an upright position (on your desk) and also lets you charge an additional battery at the same time.
Digital technology uses bits (computer information units) to encode information such as voice, video, data and images, for transmission.
Digital transmissions pass sounds in the form of a stream of binary numbers rather than as an analogue electrical signal.
The digital transmission and processing of video signals provide a number of benefits over conventional analog TV. These benefits include more TV channels, better picture quality and greater reliability.
Alphanumeric directories link a name with a number on your mobile phone.
There are various display types for mobile phone screens. Backlit display refers to the light in the display of phones. Liquid Crystal Display (LCD) allows easy viewing in all lighting conditions. Colour LCD allows the creation of coloured, luminous segments with crisp characters. Light Emitting Displays (LEDs) are big and bright. Vacuum Fluorescent Display (VFD) can be seen in direct sunlight and in darkness, at various angles and in a range of temperatures.
This is what is paid out of a company's profits to its shareholders, usually yearly (a final dividend) and sometimes half-yearly (an interim dividend). The annual dividend equals final dividend plus interim.
A system for converting host names and domain names into IP addresses on the internet or on local networks that use the TCP/IP protocol. When you type a web address into your browser, DNS servers return the IP address of the server associated with that name.
This is when a call on a mobile phone is prematurely cut off due to congestion or loss of coverage on the network.
Refers to Digital Subscriber Line. Also see xDSL.
Technology located at exchanges or in roadside cabinets that take the copper lines from a customer premises and convert signals on/off them into a high speed pipeline to the internet
DTMF is commonly known as tone dialling. You must have a DTMF enabled phone to access certain network services that rely on your phone sending tones (for example, MessageBank® and Easycall). Refer to your mobile phone's user manual to find out how you can turn this feature off and on.
This refers to a phone that can operate using two different standards.
This refers to a phone capable of switching between two different bands or frequencies - GSM900 and GSM1800.
A European standard for digital TV transmission; an alternative to the ASTC digital compression standard used in the USA. DWDM (Dense Wavelength Division Multiplexing). See WDM.
DWDM is an advanced version of WDM that can carry many hundreds of wavelengths over longer distances.
One of the number of gauges of a company's performance. It is calculated by dividing the company's earnings by the number of shares on issue to show the profit earned in terms of each share. For example, if a company with half a million shares issued has earnings $1 million, the earnings per share is $2.
Refers to Earnings Before Interest and Tax.
Refers to Earnings Before Interest Tax Depreciation and Amortisation.
EME is the energy stored in an electromagnetic field. Most radio communication systems use EME, including:
- mobile phones
- base stations
- paging services
- cordless phones
- baby monitors
- police radio
- fire and ambulance services
- rural communications (e.g. the Royal Flying Doctor Service)
EMS technology allows you to send and receive words, pictures, animation and sound clips on your mobile phone.
Press 'end' on your keypad to disconnect phone calls and return your mobile phone to standby mode.
This refers to any telecommunications service that uses computer applications to provide you with value-added telephone services, such as MessageBank and Call Waiting.
An Early Termination Charge (ETC) is a charge that a customer may have to pay if they exercise a contractual right to cancel a fixed term contract before the expiry of the contractual term.
An additional service for mobiles supporting high speed packet data transmission.
Meaning without, ex-dividend identifies a quoted share or security as one on which the current dividend is earmarked for the seller, not the buyer.
The date from which a share trades without entitlement to the dividend
One who is appointed in a will to administer the distribution of a deceased person's estate (wealth and property) according to the wishes of the testator or testatrix.
Frequently Asked Questions (FAQs) is a help section Telstra Mobile provides as a first stop for troubleshooting problems or finding answers to queries.
Fax and data capable mobile phones can support the sending and receiving of faxes and connect to the internet.
Network security system comprising software and hardware to control the flow of data between a private network and the Internet.
Flagfall (also known as call connection fee) is the set charge applied at the start of most calls for the purposes of connection, irrespective of how long you stay connected for.
A flip-down cover on a mobile phone can prevent buttons being pressed accidentally. The flip-down feature can also serve as an end-call function.
The person on the floor of an exchange such as a stock exchange or futures exchange who executes orders as the representative of a member firm.
An infrastructure that delivers fibre close to the customer premises. FTTN can deliver broadband data and potentially television services to customer premises.
Fibre to the Premises is the name for delivery of your telecommunications services to your home or office on optical fibre. Fibre to the Premises delivers all your telephone, broadband and subscription TV services on the one high-speed fibre.
Function keys are the non-numeric keys on your phone. These are used to call up and navigate menu features and to perform memory functions.
Mobile phones can have a number of games installed in their software. In addition, Telstra Mobile offers a number of games on MobileFun.
Unit for measuring rate of digital information transfer a megabit per second is a rate of one million bits per second; a gigabit, one thousand million bits. New optical fibre technologies can transfer information a the rate of one thousand gigabits, or one terabit, per second.
This is the relationship between a company's shareholders' funds and some form of outside borrowing. Gearing is generally expressed as a ratio. A company is described as 'highly geared' if borrowed funds are high in relation to shareholders' funds. Analysts talk of a company's gearing when referring to its solvency and its ability to take on new commitments.
See 'International Roaming'.
An 'always-on' data service (eg. for internet access) using packet switching rather than circuit switching. It is an evolution of and compatible with most current GSM and is regarded a second generation plus (2G+) mobile technology.
General Packet Radio Services (GPRS) offers fast, convenient, always-on access to the internet, email and other online services.
Computer software that enables a group of people to work collaboratively on tasks through having common access to a shared virtual environment.
One of Telstra's two digital networks. GSM covers 96 per cent of the Australian population.
This car accessory usually provides a cradle for the mobile phone, microphone, speaker, external antenna and battery charger. More sophisticated kits require professional installation and include a microphone that typically attaches to a visor, a speaker that's mounted near the vehicle's dashboard, a cradle that holds the phone and a junction box where all cords connect. Antennas are available in a variety of configurations including glass mount, trunk mount, magnetic mount and retractable/stub types.
A unit of frequency which measures cycles per second.
A shared broadband access architecture using optical fibre between exchanges and hubs in suburban streets, and coaxial cables between the hubs and customers to carry FOXTEL from Telstra Pay TV and Big Pond(r) Cable services.
Refers to the Higher Bandwidth Incentive Scheme.
Holder Identification Numbers (HINs) identify CHESS Sponsored holdings (also referred to as Broker Sponsored holdings). Some HINs start with the letter 'X' while others have no alphabetic prefixes; eg. X00054321, 00054321.
The connection of a home PC or PCs to other electronic appliances within the home (such as a printer or alarm system), so that they can all be linked to the public communications network for remote access and automated control.
A mobile telephone protocol sometimes referred to as a 3.5G or 3½G technology. HSDPA is an evolution of the 3GSM standard, and increases the data download speeds for mobile telephone devices.
A computer language used to write and format pages for publication on the internet. Incorporates web page features such as hyperlinks, frames, headings, etc.
A web protocol that enables a client computer to communicate with a remote server via a browser.
Instant Messaging (IM) is an area of internet communications involving the spontaneous delivery of short messages between 'buddies' or friends.
A unique international serial number used on digital mobile phones. An IMEI is 15 characters long and is usually found on a sticker on the back of the handset (or if you enter *#06# on your keypad). When you use your GSM phone, the IMEI number is transmitted. If your GSM mobile phone is lost or stolen, Telstra Mobile can block the IMEI from being used on the GSM network (Applies to voicecalls, SMS and WAP only). This means that calls will not be able to be made from your phone.
A telecommunications network architecture that employs computers to customise services for specific needs, such as call diversion, call waiting and number portability.
A device that charges the mobile phone battery from a cigarette lighter socket in a vehicle.
This refers to a data port that uses infrared data association (irDA®) as the standard for wireless communications between computer and mobile phone devices. For example, to update the phone list on your irDA®-enabled PC from your mobile, you line up the infrared ports on each device and then transfer the phone information to your PC.
Refers to mobile phone 'housings' or covers that you can detach and change. Only selected mobile phones have this capability.
A mobile phone that has hands-free capability built-in. This feature is useful when a group of people need to participate in the call or when you are driving.
A service which allows Australian mobile phone users travelling in most overseas countries to make calls from their existing mobile, due to agreements between different countries.
A global inter-network of computer networks, connected via Internet Protocol (IP) and the world's telecommunications infrastructure. IP enables applications such as email, the web, file transfer and other services to run across different networks and operating systems.
A network connecting an affiliated set of client computers using standard Internet protocols such as TCP/IP and HTTP. Many intranets now take the form of an IP-based network of nodes behind a firewall, connected by a secure virtual private network (VPN or IP-VPN). Intranets between cooperating companies can be called extranets.
A person who shows confidence in a company or a government by investing his or her money in the expectation of earning interest and/or reaping a capital gain (profit) on the funds invested.
Is a standard set of rules for the carriage of digital information such as voice, video, data and images, across a global network.
The core element of a network which carries and logically splits voice, data and video using internet protocol (IP) technology.
InfraRed port is the ability to transmit data without the need for cables. See 'Infrared data port'.
A global mobile phone system of satellites. A useful means of mobile phone communication for people living, working or travelling in rural and remote Australia.
Refers to ADSL technology manufactured by Alcatel.
Is an international communications standard for sending voice, video, and data over digital telephone lines or normal telephone wires. An ISDN service provides the equivalent of 2 lines which may be used for voice, data or a combination of both. ISDN supports data transfer rates of 2x64 Kbps (64,000 bits per second) over a copper cable for a Basic Rate service ie. 128kbps total. While ISDN is about twice as fast as dial-up service, its use has been largely surpassed by ASDL.
A company that connects individuals or organisations to the internet. Can range in size from an individual operating dial-up access, to providers operating substantial network backbones and fast cable modem access.
An Issuer Sponsored holding is maintained by the issuer of your shares (Share Registrar). All details relating to your holding are maintained by the issuer at the share registry. Your Issuer Sponsored holdings can be identified by an 'I' at the start of your Shareholder Reference Number which is printed on your holding statement. When your shares are Issuer Sponsored, you are free to trade them through any broker without the need to move them around. You give your nominated broker permission to access your holding when you buy or sell.
Automated customer service or information selection based on pre-recorded voice prompts controlled by a touch-tone telephone or speech-recognition system.
A spring-connector socket in which two or more contacts are made by inserting a plug.
Kbps is the rate at which data is transmitted. Kbps stands for one thousand bits per second. Kilobit is a unit of information equal to 1,024 bits. 'Bit' is a combination of b(inary) and (dig)it. See also bit, byte, megabyte.
A security feature that uses a code to unlock the keypad of a mobile phone.
Local Area Network (LAN) refers to networks that operate within a localised area such as a single building. It is the opposite of a Wide Area Network (WAN). See 'WAN'.
Most mobile phones have the capability to display text in a number of different languages.
A facility that enables your mobile phone to automatically remember up to 10 of the last phone numbers you have called.
Mobile phones that offer extended capabilities like text messaging require a clear, larger than normal display so that you can read several lines of text at once. Liquid Crystal Displays (LCD) provide this and facilitate clear viewing in most lighting conditions.
A protective pouch that shields your mobile phone from damage and the elements.
A battery technology used in mobile phones which generally provide more energy capacity than nickel metal hydride batteries of the same weight.
A company whose shares are quoted on a Stock Exchange and are available to be bought and sold by the general public.
Have your local calls itemised on your bill.
A service disruption affecting small numbers of directly impacted customers by damages to network facilities caused by other parties or natural causes, beyond Telstra's control, resulting in an extension to CSG timeframes for connection and repair.
Your mobile phone can be programmed to automatically lock each time you turn it off. You can change the four-digit unlock code if you need to, using the programmable unlock code feature.
MaH is the term of measurement used in batteries for power capacity.
The key to the free enterprise system; a generic term for the arrangements in which people buy and sell a vast range of items, preferably at a profit.
The proportion of the total amount of a service or product that is provided by one organisation.
What you would get for an asset if you were to sell it. That might be quite different from what it cost you, or what you have recorded as its book value, or what it is insured as.
A service disruption affecting large numbers of directly and/or indirectly impacted customers due to natural disasters or extreme weather conditions, such as floods, bushfires, cyclones, severe storms and torrential rain, all beyond Telstra's control, resulting in an extension to CSG timeframes for connection and repair.
Unit for measuring rate of digital information transfer a megabit per second is a rate of one million bits per second; a gigabit, one thousand million bits. New optical fibre technologies can transfer information a the rate of one thousand gigabits, or one terabit, per second.
A megabyte equates to approximately 1 million bytes (equivalent to 1 million characters of written information).
The gradual shortening of the life of a battery if it is recharged before it is completely discharged. Memory effect most commonly occurs with nickel cadmium batteries, less so with nickel hydride batteries and even less with lithium ion batteries. To minimise the risk of memory effect, allow your mobile phone to become completely depleted of power before attempting to recharge it.
MessageBank is Telstra Mobile's suite of personal and professional answering and messaging services for your mobile phone.
Some networks allow wireless mobile phones to receive short text or numeric messages like those available with pagers. Mobile phones with messaging capability must be compatible with the provider's network in order to receive this service.
Telstra Mobile's missed call display lets you know who called you, even if you missed the call (except for silent/call barred numbers), by displaying the telephone number on the mobile's screen.
Allows mobile phone users to send photos, pictures and sounds to other phones and to email recipients.
Mobile Number Portability (MNP) is a convenient facility which allows you to change carriers without changing your mobile phone number.
A modem is a device that enables your data to be transferred into the mobile network or to be received from the network.
Also known as MPEG layer 3 - a compressed audio format that reduces file size greatly without much loss in quality. You may shrink down the original sound data from a music CD by a factor of 12, without losing sound quality. Factors of 24 and even more still maintain a sound quality that is significantly better than what you get by just reducing the sampling rate and the resolution of your samples. Basically, this is realised by perceptual coding techniques addressing the perception of sound waves by the human ear.
A group of people that generate standards for digital video (sequences of images in time) and audio compression.
Combination of multiple forms of media in communication of information between users and machines. Communication formats include voice communications (speech recognition, speaker verification and text-to-speech), audio processing (music synthesis, CD-ROM), data communications and video.
Carriage of multiple channels over a single transmission medium; any process by which a dedicated circuit can be shared by multiple users. Typically, data streams are interspersed on a bit or byte basis (time division), or separated by different carrier frequencies (frequency division).
Communication technologies with a data transmission capacity of under 1 Mbit/s. Includes online interactive services (e.g. Internet), voice, facsimile services, slow-scan video images and low-rate data transmission.
A network ties things together and allows resource sharing. In the wireless industry, a network refers to the infrastructure that allows wireless signals to be transmitted.
Telstra Pre-Paid mobile phones and pre-paid wireless broadband modems are network locked and programmed to operate only on Telstra's network. You will need to pay an unlocking fee to use them on other networks.
A form of artificially intelligent software that attempts to mimic nerve cell/brain functioning to allow computers to handle tasks that may be too difficult for conventional software techniques.
The Next G" network is Telstra's wireless broadband network which is geographically the world's largest national 3GSM network. Turbo-charged with High Speed Downlink Packet Access (HSDPA), the Next G" network is up to 50 times faster than dial-up and up to five times faster than other 3GSM networks.
Nickel cadmium is a popular source of power and commonly used for mobile phone batteries due to the fact that they are robust, long lasting and rechargeable. If NiCd batteries are not completely discharged before recharging, their life may quickly be reduced by memory effect. See 'Memory effect'.
Nickel metal hydride is another popular source of power, suitable for use in multi-purpose portable devices and audio-visual equipment but particularly, mobile phone batteries. NiMH mobile phone batteries are an environmentally friendly, high capacity rechargeable battery that hold more power for their size than NiCd batteries. NiMH batteries are affected less by memory effect than the NiCd battery. See 'Memory effect'.
This refers to the number of lines of text available on the screen of a handset.
The number of different ring types installed in the phone as a standard feature.
See 'Mobile Number Portability'.
View and pay your Telstra bill online.
A strand of hi-tech glass that carries signals in the form of laser light pulses. An optical fibre pair can carry many thousands of telephone conversations simultaneously, or a mix of video and voice. An optical fibre cable may contain tens or even hundreds of fibres.
This feature allows you to store and recall important dates, times, appointments and meetings on your mobile phone handset.
When your mobile phone makes a call (voice, fax or data) it is the originating service (as opposed to the phone you actually call, which is the receiving service).
Over The Air (OTA) refers to the download of ringing tones, picture messages and other content to your mobile phone.
Merged with Telecom Australia to form AOTC, now Telstra.
A small-scale switching system located in an office or building that provides voice and data extension lines and an access point to the public network.
In a packet-switched network such as the Internet, data is packaged and routed in 'blocks' or packets, each having a header with the network destination address. Packet-switched networks are also described as 'connectionless', because the paths selected by routers can vary from moment to moment as each router is updated with current network information.
Personal Computer Memory Card International Association (PCMCIA) refers to the cable, including modem card, used to connect a mobile phone to a laptop computer for data transfer.
A small, portable device which is used to store personal data, some of which have inbuilt mobile phones.
A device which connects to your mobile phone and plugs into your ear allowing you to use your mobile phone without having to hold it directly up to your ear.
The list of names and telephone numbers that you've stored in your mobile phone or in your personal communicator's internal memory or SIM. The maximum number of entries you can store in the phone is fixed and depends on the model of mobile phone you have . You can dial stored numbers by accessing the list you want, highlighting the number and pressing the connect/enter button.
A device, usually with wireless connection, that displays personal information (eg. telephone numbers, addresses, email and calendar).
The code to confirm that you are permitted to access certain functions or information (similar to a bank ATM PIN).
Telstra Mobile's PocketNews allows you to receive a wide range of content and information via SMS messages that are sent to your mobile phone.
An audio or video recording posted on a website that can be downloaded and played later.
An individual's customised 'gateway' to the Internet. A portal is a web page designed to allow different users to tailor and aggregate content according to individual preference. Web portals include global and special instant messaging, email, and chat facilities to encourage the development of electronic communities.
A person who holds a number of shares in different companies. A good portfolio will show a spread of investment to minimise risk.
If you grant someone else power of attorney, shown by an appropriate document, you are giving that person power to do in your name and, legally speaking, as if it were your act, whatever is done within the limits set out in the power.
A payment scheme for mobile services that lets you buy calling time in advance. It is useful if you have credit limitations or want to limit your monthly mobile phone bills (or limit the cost of calls that can be made by other users of the same phone). It's also handy if you use your mobile phone as a means of being contacted rather than for making lots of outgoing calls.
This is a mobile phone feature that makes text messaging quicker and easier. The phone predicts the word you are typing, reducing the number of keystrokes that you need to make. Refer to your mobile phone's user manual to find out how you can turn this feature off and on.
Premium mobile numbers are great when you want a number that's easily identifiable. They come in a range of categories and typically consist of sequential or repeated blocks of numbers. Premium Number charges apply.
A service that allows eligible customers to pay for content purchased from third parties other than us via SMS from their Telstra mobile or Pre-Paid Wireless Broadband service. The content may include data, information, images, text, audio-visual material and voting.
Telstra Mobile's pricing options offer you more ways to potentially save and give you valuable information about your bill and call costs. You may also benefit from Telstra Mobile's exciting new loyalty and rewards programs.
This feature lets you assign specific ringing tones, personal alert tones and even graphic icons to different caller groups for easy identification.
A standard set of rules that govern the transmitting and receiving of data. Internet protocol (IP) is one example of these rules. See 'IP'.
Generic term for public telephone networks. Often referred to as 'fixedline' the Public Switched Telephone Network (PSTN) is the standard home telephone service, delivered over underground copper wires.
A communications security system under which each user is issued with a confidential private, electronic key and a public key, providing more extensive privacy protection than single key systems.
The power switch turns the mobile phone on and off.
For corporate data services, business customers require different levels of telecommunications service (eg. fast access, reliability and error-free performance) for different needs. Target service levels are specified in service level agreements between the telecommunications provider and customer.
Recharge cards and electronic vouchers are available for recharging your Telstra Pre-Paid service. Each card or voucher contains a Recharge Code you'll need to enter. For any problems with the code, call us on 13 2200.
A device used in digital networks to pick up the attenuating signal and send an identical but stronger signal to the next part of the network.
Mobile registration takes place each time you turn on your mobile phone, make or receive a phone call or log onto a new base station.
A device used to amplify and equalise an analogue communication signal weakened and distorted through long fixed or wireless circuits. It has a similar function to a regenerator in digital systems.
A service which allows customers to use their mobile phone while in a service area of another carrier. See 'International Roaming'.
Technology that provides feeds of information to mobile devices and internet browsers, often used to distribute information updates from news websites, weblogs and podcasting services. RSS feeds provide web content or summaries of web content together with links to the full versions of the content. This information is delivered in an XML file called an RSS feed, webfeed, RSS stream, or RSS channel. In addition to facilitating syndication, RSS feeds allow a website's frequent readers to track updates on the site using specialised software known as an aggregator.
A signalling protocol on the Internet that provides network applications with a means of asking routers to reserve bandwidth.
Refers to Recorded Voice Announcement. See 'IVR'.
You can program a lock code into your mobile phone to prevent unauthorised use.
A person who buys a portion of a company's capital becomes a shareholder in that company's assets and, as such, receives a share of the company's profits in the form of an annual dividend.
The document issued by a company to its shareholders showing the number of shares that are held, the amount paid and the name in which the shares are registered.
A feature that ensures your name, home telephone number and address are not listed in the White Pages® directory or available from directory assistance services. CLI Blocking (per call send) will also be activated.
A Subscriber Identity Module (SIM) is the smart card used in GSM digital mobile phones. It carries your identity so that you can access the network and receive calls. The SIM also stores personal information such as your phone directory and received (Short Message Service) SMS messages. The card can be plugged into any Global System for Mobile Communications (GSM) compatible handset, personalising it to your specifications.
Enables you to receive a wide range of essential information - from travel reports to sports results.
Single bill is a convenient facility that enables you to combine all your Telstra phone services on one account.
Refers to small to medium size enterprise.
The text based message service on mobile phones. Also known as "text messages".
Speed dialling means you can touch just one number key on your mobile phone to make a call to a certain person. Speed dialling saves time and effort and is useful when you make a lot of calls to a particular number.
Security holder Reference Numbers (SRNs) identifies Issuer Sponsored holdings. Shareholder Reference Number start with an 'I' and is found on your holding statement.
Standby time is the number of hours that a freshly charged battery will keep a mobile phone operating for when the phone is not in active use.
Interchangeable with equities, share and bands. It can also mean a company's inventory of goods.
The market place for trading equities (shares), government bonds and other fixed-interest securities.
A person whose business is the buying and selling of shares and securities on behalf of others (clients), earning a commission (brokerage) on the trades.
With some mobile phone models, you can press 'talk' to place and receive calls on your mobile phone.
This is the total time that a battery can power a phone for making and receiving mobile calls. As use of a mobile phone drains the battery during a call, the amount of talk time left in the battery decreases until the mobile phone is turned off or the battery recharged. The longer the talk time that a phone has, the less frequently you will need to recharge it.
TDMA is a type of processing system used by digital mobile phones that allows several handsets in the same area to use the same frequency. Each conversation is allocated its own time slot so that you only hear the conversation for a fraction of each second.
A network feature that allows you as a GSM user to originate and terminate voice or faxes.
The department within Telstra that communicates all relevant financial information to the financial market place.
Telstra Mobile Satellite is the portable, hand held voice and data service powered by Iridium©, which is great for mobile users in rural and remote Australia.
Telstra Pre-Paid is a service where you pay for your calls in advance. As you make outgoing calls from your mobile service, your account is debited with the call charge amount.
Use Telstra Rewards Packages to combine your eligible full service home fixed phone with one eligible service, such as either your eligible Telstra Mobile or your eligible Telstra BigPond Internet or FOXTEL from Telstra services, on the one Single Bill and you could save from 5 per cent off eligible calls and BigPond Internet and FOXTEL from Telstra charges. Combine two or more eligible services and you could save 10 per cent off eligible calls and BigPond Internet and FOXTEL from Telstra charges. See Telstra Rewards Packages Terms and Conditions for full details.
Telstra's offer to employees to acquire shares in Telstra under the Telstra Employee Share Ownership Plan as part of the 1997 initial public float of Telstra shares.
The text input phone feature is very handy for sending SMS messages. It attempts to anticipate the word that you are typing to minimise your keystrokes to input a message. You can also use text input for different languages. Please refer to your mobile phone user manual to find out how you can turn this feature off and on.
3G refers to the wireless communications that involve internet access and data delivery to mobile phones with audio, moving colour images and sophisticated Internet services.
Different mobile phone networks operate at different frequencies. If you want to use your mobile phone overseas you generally need a handset that supports multiple frequency bands. A tri-band mobile phone operates on three frequency bands - GSM900, GSM1800 and GSM1900 - so you can use it in Europe, Africa, Asia, nearly all of North America and Australia. Refer to the International Roaming page to check the frequency of International Carriers.
Refers to Telstra's retail stores.
All trusts have a trustee who monitors the trust's activities on behalf of the beneficiary. It is the job of the trustee to ensure that the trust operates within the guidelines of its trust deed and complies with legal requirements.
A status conferred on qualified investments named under the various State Trustee Acts in Australia.
Refers to the temporary suspension of a mobile service for a specific period of time.
The Local Loop is the copper wire that connects the Telstra exchange in your area to your house. Telstra is required to provide access to this wire to other operators - this connection is known as 'Unconditioned or Unbundled Local Loop'. Other telecommunications providers can provide customers with their own services - like broadband and the plain old telephone service - by installing their own equipment in Telstra exchanges and connecting to the 'loop'.
This is when you choose to divert all calls to another Telstra service or phone number.
The uplink frequency is used for transmission of voice signals by a mobile phone to the base station.
The Universal Service Obligation exists to ensure reasonable access to standard telephone services and payphones for all Australians regardless of where they live or work. Telstra is the USO service provider, paid for by a subsidy the level of which is set by Government. This subsidy is funded by all carriers in the telecommunications industry. Telstra pays two thirds of the total USO levy, and argues it pays almost 90 per cent of the USO's real cost.
Voice Activated Dialling (VAD) allows you to store numbers in your mobile phone and call them by speaking a name. After pre-programming up to 25 voice numbers in your phone, press the appropriate button and speak a name. Your phone will dial the matched number.
These are additional services provided by Telstra Mobile that are available for use on your mobile phone such as Call Waiting and Memo.
See also xDSL.
If you use this feature your phone vibrates rather than rings, to alert you of an incoming call or SMS.
A method of transmitting analog television signals over a digital channel by processing the signal digitally. Video signals can be digitally compressed by up to a factor of 100 for transmission at rates of between 1.5 and 6 Mbit/s.
A service through which customers could access large remote databases of movies and other video programs through a multimedia interface, and control program viewing in the same way as a VCR - using pause and rewind, for example.
A facility offered on certain mobile phone models, that uses voice commands rather than the keypad to make calls. The mobile phone memory can be programmed to store and identify names spoken into the mobile phone and then to call the phone numbers associated with them.
A mobile phone function which enables you to record conversations during a call for playback later.
Voice calls over the Internet.
A private network provided on a public network infrastructure. An IP-VPN is a VPN provided over the Internet.
You can personalise your compatible mobile phone with a colour Wallpaper from the MobileFun library, or use one of your own images.
Wide Area Network (WAN) refers to networks that can cover extensive, even global areas. WAN is the opposite of local area network (LAN). See LAN.
A protocol that enables mobile phones equipped with the appropriate browser to access Web pages from the public Internet.
A technology that enables lightwaves of different wavelength to be multiplexed down a single optical fibre, resulting in the creation of 16 or more 'virtual' fibres.
WebMail is a versatile web-based email package for registered telstra.com members.
With WebNotes you can send SMS text messages from the internet to a mobile phone.
Wireless internet access generally via a 802.11b/g bandwidth radio signal network. Wi-Fi is generally accessed from a laptop computer, without the need to plug-in via a modem to a land based internet connection.
Allows devices such as laptop or palmtop computers equipped with wireless cards to connect to the internet at designated sites, or 'hotspots,' using 802.11b technology at speeds of up to 2MB per second.
Code for marking up web pages for access by WAP-equipped mobile phones.
A series of interlinked computer documents 'marked up' with HTML to display text, graphics, images and sound. Users browse the documents via a graphical user interface. Web sites are like multimedia magazines, with interactive features and links to related sites.
The XDA is a powerful pocket PC, personal organiser and GPRS mobile phone all-in-one. With the XDA, you can enjoy internet access and email when you're mobile.
A technology that enables the copper telephone loop to carry high-speed data streams, providing access to the Internet. The 'x' denotes that there is more than one DSL technology (eg. ADSL, HDSL and VDSL).