About Telstra

Reports

Corporate Responsibility

Telstra's reports outline our social, economic and environmental activities and performance in relation to society, communities, customers, employees and environment.

Annual Corporate Responsibility Report

Monthly newsletter - Corporate Responsibility Matters

Benchmarking

In order to improve our corporate responsibility performance, Telstra participates in a number of indexes to measure and benchmark our performance.

Dow Jones Sustainability Index

The Dow Jones Sustainability Index (DJSI) identifies companies that lead peers in creating long-term shareholder value and assesses ability to manage risk and leverage upside across the economic, social and environmental agenda.

London Benchmarking Group

The London Benchmarking Group (LBG) Australia/New Zealand is a business membership organisation that provides a framework for members to measure and benchmark their corporate community contribution.

Corporate Responsibility Index

Telstra participated in the 2007 Australian Corporate Responsibility Index, where we scored 87 per cent. Our result is encouraging and will assist us to move forward with our corporate responsibility management approach and performance.

Social

Both Telstra's philanthropic and business activities have a significant social impact. The following reports provide information about how our activities have helped to keep communities connected.

Telstra in the Community Report

This annual report provides an account of Telstra's community investment.

Telstra Foundation Report

This annual report provides an account of Telstra's philanthropic contribution.

Low Income Measures Committee

Under Telstra's Carrier Telstra's Licence Conditions, Telstra is required to establish an independent committee to advise how Telstra can provide services to customers on low incomes. Telstra has established the Low Income Measure Assessment Committee (LIMAC) which includes representatives from welfare groups. This committee reports annually on the effectiveness of the services to fulfil the needs of low-income customers.

Disability Action Plans and Reviews

Telstra recognises that it is an ongoing challenge to ensure customers with a disability have access to the latest advances in communications. In 1996 Telstra formalised commitments to enhancing telecommunications for people with a disability by becoming one of the first major Australian corporations to lodge a Disability Action Plan with the Human Rights and Equal Opportunity Commission.

Environmental

Compliance and reporting

In December 2008, Telstra submitted its first annual report under the Energy Efficiency Opportunities Act 2006 to the Department of Resources, Energy & Tourism. The department commented that Telstra's report was recognised as being of a high standard (see below).

Telstra's overall environment score in the 2009 Dow Jones Sustainability Index was 85 per cent - an improvement of 6.5 percentage points on our previous year's result.

In 2008/09, Telstra had no material breaches of any environmental laws.

Carbon Disclosure Project

The Carbon Disclosure Project (CDP) provides a secretariat for the world's largest institutional investor collaboration on the business implications of climate change. CDP represents an efficient process whereby many institutional investors collectively sign a single global request for disclosure of information on Greenhouse Gas Emissions.

To view Telstra's CDP report, go to cdproject.net/results.asp and type 'Telstra' in 'Search responses by company name'.

Greenhouse Challenge Plus

Greenhouse Challenge Plus enables Australian companies to form working partnerships with the Australian Government to improve energy efficiency and reduce greenhouse gas emissions.

To view Telstra's greenhouse gas emissions report, go to www.greenhouse.gov.au/cgi-bin/challenge/displaysearch.pl?page=reports and type 'Telstra' in the 'search by company name' category and press Search Public Statements.

National Packaging Covenant

To reduce the impacts of packaging, we became a signatory to the National Packaging Covenant (NPC) - a voluntary program, under which signatories commit to reduce the environmental impacts associated with packaging. We submitted our first Action Plan to the NPC Council in April 2002 and have produced an annual progress report.

Energy Efficiency Opportunities Report

The Australian Government's Energy Efficiency Opportunities program encourages large energy-using businesses to improve their energy efficiency. It does this by requiring businesses to identify, evaluate and report publicly on cost effective energy savings opportunities. Participation is mandatory for corporations that use more than 0.5 PJ of energy.

Archive

Telstra Public Environment Report

Since 1999-2000 we have produced a Public Environment Report on how our activity and operations have impacted on the environment, and the strategies and actions we have in place to reduce or mitigate this impact. From 2006, the Environmental Performance information is included in Telstra's Corporate Responsibility Report.

Equal Opportunities Report

These reports summarise the programs and outcomes of the Telstra Equal Employment Opportunity (EEO) and Diversity program. From 2006/07, the outcomes of Telstra’s diversity performance have been reported in our annual Corporate Responsibility Report.

Zoning Review Project

In 2001 Telstra conducted a review of its telephone call zoning system. The purpose of the review was for Telstra to assess the issues identified by interested parties pertaining to the zoning system, and implement solutions which addressed these issues and Telstra's commercial objectives. A feature of the review was a period of public consultation, which provided customers with an opportunity to contribute to the review. These documents provide information about the review process and its outcomes.

This paper provides information about Telstra's zoning system and details about how submissions to the review were made.

These reports summarise all the telephone call zoning issues contained in submissions to the review.