Business Units

Telstra Consumer Marketing & Channels

Telstra Consumer Marketing & Channels is responsible for serving metropolitan customers with our full range of products and services including fixed lines, mobiles, Internet access and Pay TV services. It also has responsibility for mass marketing channels including Telstra’s call centres, Telstra Shops and the dealer network.

Telstra Business

Telstra Business is responsible for serving the unique needs of Australia’s small to medium enterprises (SME) with fixed line, mobile and broadband, as well as data and Internet solutions tailored for business.

Telstra Enterprise and Government

Telstra Enterprise & Government (TE&G) is the leading provider of network based solutions and services to enterprise and governments in Australia and New Zealand. We provide unique and integrated voice, data and mobile services and solutions to around 1,500 enterprise and government customers in Australia, and offer a growing range of differentiated and world-leading products and solutions delivered over Telstra’s unique Next IP™ and Next G™ networks.

Our Next Dimension Working™ offers a new way of working, without the constraints of time, distance and devices. Our products and solutions offer substantial value creation possibilities by unlocking new ways to generate revenues, productivity improvements and efficiencies.

Our wholly-owned subsidiary TelstraClear is New Zealand’s second largest full service telecommunications company, providing innovative market leading products and services to the business, government, wholesale and residential sectors. We also provide access to innovative and flexible IT solutions through our subsidiary, KAZ, the largest Australian owned IT services company in Australia.

In addition, our international operations span more than 10 countries and serve over half of the world’s top 500 companies. Our global presence provides customers expanding overseas with local support and service with extensive in-country advice through our Global Business operations, recently renamed Telstra International.

Interested in working at TE&G? We need a wide range of technical skills, from customer service centre to sales solutions specialists. We have jobs for strategists, customer service consultants, mobile specialists, administration and sales executives.

TE&G On Boarding Portal Welcome. Before your first day with TE&G, take our preliminary induction tour to meet our Senior Leadership Team, learn about Our Telstra Way and what to expect at Telstra & TE&G. You can also familiarise yourself with our customers and our product offerings. You'll discover some of the benefits we provide you and what to look forward to in your new role. Our aim is to make TE&G the best place to work.

Telstra Country Wide®

Telstra Country Wide® is focused on providing improved telecommunications and information technology services to customers in outer metropolitan, regional, rural and remote parts of Australia. This business unit was formed in June 2000 with the aim to establish a strong presence and grow our business in regional Australia. Following an internal organisational restructure in January 2003, the sales and service area of the group was increased to include a number of additional outer metropolitan communities in Queensland, New South Wales and Victoria. The local management model was further extended in January 2005 to incorporate the metropolitan cities of Adelaide, Brisbane and Perth.

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Telstra BigPond®

Telstra BigPond® is responsible for providing broadband and narrowband internet services for consumer and small and medium business customers, as well as value added services and content services for broadband and Telstra 3G Mobile (including BigPond® Movies, BigPond® Music, BigPond® Sport, BigPond® Games, BigBlog and BigPond TV)

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Finance and Administration

Finance and Administration is responsible for corporate policy and support functions including finance, risk management, assurance, shared services for processing functions, treasury and other corporate services. In addition, it is responsible for the financial management of the majority of Telstra’s fixed assets, including network assets.

Human Resources

Human Resources is responsible for all our human resources matters including organisational design, implementation of people and culture initiatives, leadership development, talent management, health, safety and the environment, professional development and all employment and remuneration policies.

Legal Services

Legal Services provides operational and strategic legal support and advice across the company, with lawyers from Legal Services serving clients in all strategic and corporate centre business units.

Public Policy & Communications

Public Policy & Communications (PP&C) manages corporate communications and public affairs across Telstra including media relations, employee communications, corporate social responsibility (including the Telstra Foundation), corporate content on the Telstra website (www.telstra.com), Telstra's www.nowwearetalking.com.au website and external relations. PP&C’s external relations responsibility includes government relations at every level and regulatory positioning and negotiation, including assessment of regulatory risks, advice and counsel to business units, preparation of submissions to industry regulators, and the facilitation of regulatory compliance through advisory services and the management of a regulatory compliance assurance program.

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Sensis Pty Ltd

Sensis Pty Ltd is a wholly owned subsidiary and Australia’s leading information resource. Sensis is responsible for our advertising and information services including White Pages®, Yellow Pages™, TradingPost®, Whereis® and Citysearch®.

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Strategic Marketing

Strategic Marketing is responsible for the overall marketing, brand, promotions and advertising direction of Telstra, as well as implementing market-based management across the company, by putting the customer at the centre of everything Telstra does.

Strategic Marketing is also responsible for Telstra Asia, which manages our international interests in Asia, including CSL New World Mobility, Hong Kong's largest mobile business and our joint venture REACH in Hong Kong. It also directs our offshore growth strategy, with a current focus on enhancing the value of our existing investments, profitably rationalising non-core assets and positioning us to capture high growth opportunities in the region, particularly China and South East Asia.

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Telstra Operations

Telstra Operations has responsibility for all functions that are associated with the operations of Telstra. Using a 'One Factory' approach to improve Telstra's customer service delivery and customer satisfaction, the group includes Telstra Networks and Services, IT Services, Product Management, Procurement, Strategic Supplier Relations, Credit Management and the productivity and billing directorates. In addition, the cross-company Program Office identifies and prioritises opportunities for streamlining, implementing and coordinating all aspects of the company's operations in order to deliver the best possible customer service.

Telstra Wholesale

Telstra Wholesale provides a wide range of wholesale products and services to the Australian domestic market including fixed, wireless, data and internet, transmission and IP, interconnection, access to our network facilities, and retail/rebill products. Telstra Wholesale now also serves Global Wholesale markets to satisfy growing internet and high bandwidth needs.

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