Contact Us
- General Inquiries (eg; billing, fixed phones, mobile phone, sales, complaints, compliments)
- Journalist Inquiries
- Investor Inquiries
- Treasury Inquiries
- Industry Analyst Inquiries
- Sponsorship Inquiries
- Corporate Responsibility
- Environment Inquiries
- Career Inquiries
General Inquiries
Need to contact us about?
- Fixed phone products, billing, faults, sales, service, complaints, compliments
Residential: phone 13 2200, visit the site or email us
Business: phone 13 2000, visit the site or email us
Enterprise & Government: phone 13 2253 or visit the site - Mobile products, sales, faults, complaints: phone 125 111, visit the site or email us
- BigPond products, sales, faults, complaints: phone 13 7663, visit the site or email us
- Online Billing, WebMail/MyInbox or Shop Online issues: phone 1800 266 000* or email us
* A free call from most fixed phones
Journalist Inquiries
Telstra provides a dedicated national inquiry line for journalists seeking to contact Telstra. It is 1300 769 780.
The line is answered in each state and territory by a Telstra media relations representative.
After business hours and on weekends, messages can be left via this number and a media relations representative will respond to your inquiry as soon as possible.
This service is available for journalist queries only. All other callers are invited to contact the Telstra switchboard on 1300 368 387 or contact the relevant product area.
Investor Inquiries
Investor Relations
Ben Spincer
Director, Investor Relations
Level 36, 242 Exhibition Street
Melbourne Victoria 3000 Australia
Telephone: (03) 9634 8190
Facsimile: (03) 9634 1189
Registered Office
Carmel Mulhern
Company Secretary
Level 41, 242 Exhibition Street
Melbourne Victoria 3000 Australia
Telephone: (03) 9634 6400
Email: companysecretary@team.telstra.com
Email Investor Relations
Operating Hours:
9.00am-6.00pm Monday-Friday
You may have a question that can be answered by our Frequently Asked Questions.
Shareholder Inquiries
Telstra shareholders wishing to update their address, bank details, view your account balance, lodge your tax file number or sign up as an electronic shareholder can log in to Link Market Services on our shareholder services site.
For other enquiries relating to your shareholding please contact the relevant Telstra Share Registry:
Australia - Telstra Share Registrar
Link Market Services Limited
Locked Bag A14
Sydney South, NSW 1235
Australia Telephone:
1300 88 66 77
Telephone: (02) 8280 7111
Facsimile: (02) 9287 0303
E-mail: telstra@linkmarketservices.com.au
Web site: https://www.linkmarketservices.com.au
Operating Hours:
8.30am to 5.30pm Monday - Friday
New Zealand - Telstra Share Registrar
C/- BK Registries Limited
P O Box 384
ASHBURTON NZ 8300
Freephone: 0800 8357872
Telephone: (03) 308 8887
Facsimile: (03) 308 1311
American Depository Receipts
Ms. Anita Sung
Assistant Vice President
The Bank of New York
American Depository Receipts
101 Barclay Street, 22 West
New York, NY 10286
United States of America
ADR web site: www.adrbny.com
Telephone: (646) 885 3248
Facsimile: (646) 885 3043
Email: asung@bankofny.com
Treasury Inquiries
Questions or comments regarding any information contained within the Treasury section of this website can be directed to:
Corporate Treasury
Telstra Corporation Limited
242 Exhibition Street
Melbourne, Vic 3000
For general information regarding Telstra Corporate Treasury, visit the Treasury section of this website.
Industry Analyst Inquiries
Catherine Payne
Director Industry Analyst Relations
Telstra Corporation
Telephone: +61 2 8293 8006
Telephone: +61 429 440 548
Email: Industry Analyst Relations
Sponsorship Inquiries
If you are requesting sponsorship support from Telstra please complete our application form. If you have a general query please email us.
Corporate Responsibility
For more information about Telstra's corporate responsibility activities, reporting or performance please email us.
Environment Inquiries
If you have a general query about Telstra environmental performance and/initiatives please email us.Career Inquiries
For job vacancies at Telstra please visit our Careers section. If you have a general query please email us.
