Customer
Connect with us online
Call us – 24x7
13 2200 Personal Customers –
sales / billing / complaints
13 2000 Business Customers
1300 835 787 Enterprise &
Government Customers
13 22 03 Fixed line faults
13 POND (13 7663) BigPond Internet Enquiries
13 39 33 BigPond technical support
131 999 Foxtel technical support (7:30am to 11:00pm)
Media
Call us
Media Enquiries Hotline
The line is answered in each state and territory by a Telstra media relations representative. After business hours and on weekends, messages can be left via this number and a media relations representative will respond to your enquiry as soon as possible.
These services are available for journalist queries only. All other callers are invited to contact the Telstra switchboard on 1300 368 387 or contact the relevant product area.
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Shareholder & Investor
Investor Relations
Andrew Keys
Acting Director, Investor Relations
Level 32, 242 Exhibition Street
Melbourne Victoria 3000 Australia
Telephone: 1800 880 679 (Australia only)
+61 (0) 3 8647 4954 (International)
Operating Hours:
9.00am-6.00pm Monday-Friday
You may have a question that can be answered by our Frequently Asked Questions.
Registered Office
Damien Coleman
Company Secretary
Level 41, 242 Exhibition Street
Melbourne Victoria 3000 Australia
Telephone: 1300 368 387
Email: companysecretary@team.telstra.com
American Depository Receipts
Ms Violet Pagan
Vice President
BNY Mellon Depositary Receipt
DEPOSITARY RECEIPTS
Telephone: + 1 212.815.2276
Facsimile: +1 212.571.3050
Mobile: + 1 646.756.0853
Email: violet.pagan@bnymellon.com
ADR web site: www.adrbny.com
Telstra American Depository Receipts (ADRs) trade on the Over-the-Counter market under the symbol "TLSYY".
Shareholder Enquiries
Telstra shareholders wishing to update their address, bank details, view your account balance, lodge your tax file number or sign up as an electronic shareholder can log in to Link Market Services on our shareholder services site.
For other enquiries relating to your shareholding please contact the relevant Telstra Share Registry:
Australia - Telstra Share Registrar
Link Market Services Limited
Locked Bag A14
Sydney South, NSW 1235
Australia Telephone:
1300 88 66 77
Telephone: (02) 8280 7111
Facsimile: (02) 9287 0303
E-mail: telstra@linkmarketservices.com.au
Web site: https://www.linkmarketservices.com.au
Operating Hours:
8.30am to 5.30pm Monday - Friday
New Zealand - Telstra Share Registrar
C/- BK Registries Limited
P O Box 384
ASHBURTON NZ 8300
Freephone: 0800 8357872
Telephone: (03) 30 8 8887
Facsimile: (03) 308 1311
Treasury Enquiries
Questions or comments regarding any information contained within the Treasury section of this website can be directed to:
Telstra Corporation Limited
242 Exhibition Street
Melbourne, Vic 3000
For general information regarding Telstra Corporate Treasury, visit the Treasury section of this website.
Corporate
Career Enquiries
For job vacancies at Telstra please visit Telstra Careers. If you have a general query please email us.
Sponsorship Enquiries
If you are requesting sponsorship support from Telstra please complete our application form. If you have a general query please email us.
Telstra Applications and Ventures Group
Mail Address:
Telstra Applications and Ventures Group
Locked Bag 6507
Sydney NSW 2011
Sustainability
For more information about Telstra's sustainability activities, reporting or performance please email us.
Environment Enquiries
If you have a general query about Telstra environmental performance and/initiatives please email us.
Industry Analyst Enquiries
Colette Hirjee
General Manager Telstra Analyst Relations and Thought Leadership Marketing
Email: Industry Analyst Relations
Telstra Museums Enquiries
Telstra´s Historical Collection includes a variety of telecommunications equipment and archival documentation. The Collection is cared for by a dedicated team of volunteers and is housed at museums in New South Wales, Victoria and Queensland.
For enquiries and tour bookings, please contact your nearest Telstra Museum.
Feedback
If you have any feedback for us, we would love to hear from you by contacting the Telstra Corporate Switchboard on 1300 368 387
