Our company
- Telstra is Australia's leading telecommunications and information services company, with one of the best known brands in the country.
- Telstra offers a full range of products and services to meet the needs of our customers. Our telecommunications services provide vast geographical coverage through both our fixed and mobile network infrastructure - servicing many millions of Australian customers.
- In 2011-12, total revenue was $25.4 billion and reported EBITDA was $10.2 billion.
- In 2011-12, Telstra generated $5.2 billion of free cash flow and paid $3.5 billion in dividends to shareholders.
- Telstra has one of the largest shareholder bases in Australia; with 1.4 million shareholders and millions more investing through superannuation funds.
Our service
In 2011/12, Telstra:
- Handled 3.0 billion local calls, 4.7 billion national long distance minutes, 12 billion text messages and more than 16 billion mobile voice minutes
- Provided 8.1 million fixed line and 13.8 million mobile services, including wholesale services
- Handled more than 300,000 calls in our contact centres each day
- Operated and maintained more than 11,000 telephone exchanges
- Our people and contractors, on average, completed around 23,000 customer service jobs (new services and fault repairs) a day
- Sent out more than 100 million bills every year.
Our technology & innovation
- Telstra's network and systems infrastructure underpins the carriage and termination of the majority of Australia's domestic and international voice and data telephony traffic.
- The Next G™ network is Australia's largest and fastest national mobile broadband network, covering more than 99% of the population.
- We have launched more than 150 devices since the Next G™ network opened, including 80 Next G™ handsets and PDAs, 20 Next G™ data cards and US B modems and 53 Next G™ modules, routers, telemetry devices and embedded laptops.
- The Next IP™ network is one of the largest national IP networks in the world and supports all of Telstra's networks, services and products, including the Next G™, HFC and ADSL networks.
- The Telstra Next IP™ network provides world-class reliability, enhanced security and the IP /MPLS core has unbeatable scale up to 92Tbps per node. It is also 77 times more scalable than the old network, with 99.999% reliability.
- In 2008-09, Telstra invested $96 million to build an additional 234 Next G™ mobile base stations.
- In October 2008, Telstra launched the Sydney-Hawaii submarine cable called The Endeavour. At over 9,000 km, the cable is the longest and largest single-span cable to ever be built out of Australia. It can be scaled to carry up to 1.28Tbps where it interconnects with other cables providing direct access to mainland USA.
- Telstra operates at the forefront of 3G/HSPA device technology:
- Launched the world's first commercial rated mobile device delivering typical customer speeds up to 8Mbps (The Sierra Wireless 306)
- The world's first HS DPA /HSUPA data card delivering typical customer download speeds up to 3Mbps (The Sierra Wireless AC 880)
- Launched the world's first rated HS DPA handset delivering typical customer download speeds up to 3Mbps (The Samsung A811).
Our broadband
- Telstra has 2.4 million retail fixed broadband customers and more than 2.5 million mobile broadband customers.
- Telstra has invested millions upgrading its hybrid fibre coaxial (HFC) cable broadband network in Melbourne to 100Mbps - more than triple the current peak downlink speed.
- Telstra's Next G™ mobile broadband network has more than 7,000 base stations and covers more than 2.1 million square kilometres, providing coverage to more than 99% of the Australian population.
- Telstra expanded the coverage and capability of the Next G™ broadband network by investing $96 million in 234 new Next G™ mobile base stations across Australia.
- Telstra, with the Northern Territory Government and Rio Tinto Alcan are Broadbanding the Top End. The $34 million project which enables 10,000 people living in Arnhem Land to access high-speed internet was completed in 2009.
Sustainability at Telstra
As a good corporate citizen, Telstra’s responsibility is to manage our business ethically, to produce an overall positive impact on our customers, employees, shareholders and other stakeholders, as well as the wider community and the natural environment.
Sustainability at Telstra encompasses:
- Conducting our business fairly, honestly and with integrity.
- Commitment to good corporate governance and ethical behaviour
- Respecting human rights
- Engaging with our stakeholders to deliver mutually beneficial outcomes
- Prohibiting bribery and corruption in all forms
- Taking account of the social impact of our business and using our technology and expertise to contribute to the health and wellbeing of our society.
- Providing assistance to assist low income customers to connect or maintain their communications service through our Access for Everyone programs
- Philanthropic grants through the Telstra Foundation
- Community partnerships and sponsorships
- Supporting disaster relief and recovery
- Promoting cyber-safety and security
- Taking account of the environmental impact of our business to improve the environmental outcomes of our operations and offerings.
- Reducing our carbon emissions intensity
- Managing the impacts of our waste and resource use
- Collecting, reusing or recycling all our e-waste and supporting our customers to do the same through MobileMuster – the recycling program of the Australian mobile phone industry
- Assisting our customers to reduce their carbon emissions through the use of telecommunications networks and digital products
- Making Telstra a great place for our employees to work
- Commitment to employee diversity
- Programs to improve employee engagement
- Care for the health and wellbeing of Telstra employees
- Providing employee-community engagement opportunities
Telstra reports annually on its Sustainability activities. Please visit www.telstra.com.au/sustainability for detailed information from our current report.
Our people
- Telstra employs more than 39,000 people around the world.
- In 2008-09:
- Telstra invested more than $104 million in learning and development representing an investment of around $2,800 per employee.
- Increased the number of executive women by 4.6%.
- Increased Indigenous employment opportunities by 29%.
- Telstra is part of local communities throughout Australia. Our people live and work in virtually every local community in the country keeping Australia connected.
- Telstra Country Wide operates out of 52 locations across Australia.
- With the ubiquitous nature of our business, our people are part of each local community, serving on local community groups, contributing to local economies and participating in local activities.
Telstra International Group
Telstra Global:- Telstra Global has access to 230 countries and territories and more than 1400 Points-of-Presence throughout Australia, Asia Pacific, Europe and the U.S.
- Telstra Global operates and manages one of the most diverse high-speed networks in the Asia-Pacific region. Telstra’s network stretches over 364,000km around the globe, with nearly half the traffic terminating at major hubs in Hong Kong and Australia.
- In March 2013, Telstra Global won the GOLD in the Best Security category for the 9th Annual 2013 Info Security Global Excellence Awards for its Global Distributed Denial of Service (DDos) Protection service
- In May 2010, Telstra Global was named ‘‘Best International IP VPN’ provider in Gartner’s Best International Carriers in Asia/Pacific survey.
- CSL has over 3.789 million customers in Hong Kong and is the leading mobile network operator in one of the world’s most competitive markets.
- In November 2010 CSL, Telstra and ZTE announced the launch of the world’s first LTE/DC-HSPA+ network. CSL’s combined LTE/DC-HSPA+ network delivers unprecedented high-speed data with high accessibility and full coverage across Hong Kong.
Telstra China:
- Autohome is the #1 online destination for automobile consumers in China
- PCPOP and IT168 represents Telstra’s online presence in the IT and consumer electronics markets
- Sharp Point is the leading mobile VAS platform in China.
Telstra and the environment
- Energy, water and waste management programs form the centrepiece of our environmental strategy.
- Telstra identifies ways in which our customers and businesses can use telecommunications products and services to reduce their own greenhouse gas emissions.
- In November 2009, it was announced that Telstra would reduce its carbon emissions intensity by at least 10% by 2015.
- In 2008-09, Telstra emitted 1.52 million tonnes of CO 2 equivalent or 64 tonnes per million dollars of domestic revenue. The emissions target requires Telstra to reduce this to at least 58 tonnes per million dollars of domestic revenue by 2015.
- Telstra is one of Australia's largest users of solar power, with 10,314 solar-powered sites.
- Our commitment to reducing greenhouse gas emissions saw savings in 2008-09 of 24,186 tonnes CO 2 - enough energy to power 1,728 Australian homes for a year.
- In 2008-09 the consumption of office paper was reduced by 14% from 2007-08 and reduced the use of transport fuel by 12%.
- During 2008-09, Telstra recycled 62% of all solid and liquid waste across the business.
Building assets for the future
- Telstra is one of Australia's largest publishers and broadcasters.
- Our media network includes Australia's number one ISP, BigPond, which adds to media diversity by providing Australians with online and mobile news and sport, as well as movies, music and games.
- BigPond is ranked the third most visited Australian internet portal. A Nielsen Online ratings survey demonstrated growing audience for BigPond's network of websites, with 3.818 million unique visitors during April 2009.
- In 2008-09, internet advertising revenue was more than $500 million.
- Telstra is the main provider of Australia's directory information services through our wholly owned subsidiary, Sensis. Sensis provides Australians with print, voice and online telephone directories as well as household brands like WhereIs® and CitySearch®.
- Sensis® is Australia's leading information source: more than 12 million Australians use a Sensis® service every month.
- Telstra owns half of FOXTEL, Australia's premier pay-TV company with more than 100 channels.
