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Applications & Ventures Group

Telstra Applications and Ventures Group was established in 2011 to invest in applications and ventures that will grow off next-generation communication platforms such as broadband, mobiles and cloud based services.

The wholly-owned Telstra subsidiary will work with innovators to make the journey to business success easier by drawing on Telstra's engineering and technology experience and providing access to it's networks and markets.

The group's initial focus is on applications supporting e-commerce, health and education services.

 

Telstra Consumer and Country Wide

Telstra Consumer and Country Wide is responsible for serving customers in metropolitan, regional, rural and remote areas of Australia. It provides telecommunications products and services, from home and mobile phones and devices, to fixed and wireless internet and Pay TV services. It is also responsible for mass marketing channels including Telstra’s call centres, Telstra online and consumer marketing. With a retail footprint spanning almost 300 branded stores around the country, complemented by a strong network of partner and pre-paid sales channels, Telstra Consumer and Country Wide touches millions of customers each year.


Telstra Business

Telstra Business is responsible for serving the unique needs of Australia's small to medium enterprises (SME) with fixed line, mobile and broadband, as well as data and Internet solutions tailored for business.

Telstra Enterprise and Government

Telstra Enterprise & Government (TE&G) is the leading provider of network based solutions and services to enterprise and governments in Australia.

TE&G provides unique and integrated voice, data and mobile services and solutions to around 1,500 enterprise and government customers in Australia, and offer a growing range of differentiated and world-leading products and solutions delivered over the Telstra Next IP™ and Next G™ networks.

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Finance & Strategy

Finance & Strategy is responsible for Telstra’s financial support, strategy development and corporate policy functions. They include strategy, mergers and acquisitions, treasury, risk management and assurance, tax, corporate planning, reporting and analysis, investor relations and corporate security and investigations. In addition, Finance & Strategy is responsible for the financial management of the majority of Telstra's fixed assets, including network assets.

Telstra Media

Telstra Media is responsible for managing Telstra end-to-end media capacities including Sensis, BigPond, Trading Post, IPTV, FOXTEL and other content agreements.

The consolidation of Telstra’s media business into a single division in 2012 is designed to increase our focus, drive new opportunities and better utilise Telstra’s many media assets.

This includes investing $100 million over four years to upgrade media infrastructure which will help bring to life Telstra’s vision for the connected home and enable Telstra’s enterprise and business customers to more effectively deliver broadcast-quality video streaming services to end-users over any device connected to the internet.

Human Resources

Human Resources is responsible for all our human resources matters including organisational design, implementation of people and culture initiatives, leadership development, talent management, health, safety and the environment, professional development and all employment and remuneration policies.

Legal Services

Legal Services provides operational and strategic legal support and advice across the company, with lawyers from Legal Services serving clients in all strategic and corporate centre business units.

Project New and Customer Experience

The Project New and Customer Experience business unit exists to drive improved customer service and satisfaction outcomes across Telstra. Project New is a company-wide program to simplify Telstra’s business, improve customer service and save unnecessary costs.

Sensis Pty Ltd

Sensis Pty Ltd is a wholly owned subsidiary and Australia's leading information resource. Sensis is responsible for our advertising and information services including White Pages®, Yellow Pages™, Whereis® and Citysearch®.

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Corporate Affairs

Corporate Affairs manages Telstra’s public policy and corporate communications.

The corporate communications and public affairs portfolio includes media relations, employee communications, social media and online communications, corporate citizenship (including the Telstra Foundation) and external relations.

The group’s external relations responsibility includes government relations at every level and regulatory positioning and negotiation, including assessment of regulatory risks, advice and counsel to business units, preparation of submissions to industry regulators, and the facilitation of regulatory compliance through advisory services and the management of a regulatory compliance assurance program.

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Telstra Innovation, Products and Marketing

Telstra Innovation, Products and Marketing is responsible for product, promotion and pricing across Telstra, including the major product units – Mobile Products, Fixed Voice and Broadband, Network Applications and Services, Media and Applications, Network Application Services, Data and IP as well as the Chief Technology Office.


It is also responsible for pricing and the overall brand, sponsorship, promotion and advertising direction of Telstra, BigPond and Trading Post; as well as embedding market based management across the company by delivering data-driven customer insights that put the customer at the centre of everything Telstra does.

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Telstra International Group

Headquartered in Hong Kong, the Telstra International Group manages Telstra’s assets outside Australia and New Zealand. These include CSL - Hong Kong’s leading mobile operator, China-based search and advertising businesses and the Telstra International global networks and managed services business.

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Telstra Operations

Telstra Operations is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services across those networks. The group's portfolio also includes:

  • identifying emerging technologies and representing Telstra in the setting of industry technology standards
  • the build, augmentation, integration and cutover of communication networks and systems
  • provision and support of IT infrastructure, architecture and applications, and IT business integration to all Telstra lines of business
  • design, build and management of data centres to support cloud computing and data hosting services for Telstra lines of business and Telstra customers
  • operation of Telstra's network platforms, internet-based products and services and customer networks and devices
  • activation and fault repair of all customer services across Australia
  • delivery of network-centric professional services, managed services and outsourcing services for enterprise and government customers

Telstra Wholesale

Telstra Wholesale provides a wide range of wholesale products and services to the Australian domestic market including fixed, wireless, data and internet, transmission and IP, interconnection, access to our network facilities, and retail/rebill products. Telstra Wholesale now also serves Global Wholesale markets to satisfy growing internet and high bandwidth needs.

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