About Telstra

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Sorry to see you here. Something must have gone wrong for you to come to our complaints page. If you're a consumer customer and you'd like to visit Live Chat before proceeding with your complaint, we may be able to solve your problem quickly. Our dedicated team of specialists are on hand from Monday to Friday 8am-9pm (AEST) and Saturday 10am-6pm (AEST).


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Otherwise if you're a business, enterprise or government customer, or you'd like to submit your complaint via email, you can use the appropriate option below.


Consumer complaints Business complaints Enterprise and Government complaints
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