The universal service obligation in relation to payphones is to ensure that payphones are reasonably accessible on an equitable basis to all people in Australia, no matter where they live or conduct business.
Telstra's obligation extends to the supply, installation and maintenance of Telstra operated payphones in Australia, including the process for public consultation on the location of payphones and the process for resolution of any complaints about the location of payphones.
Find out more about Telstra's Universal Service Obligation (USO).
