Telstra is the leading provider of payphone services. We provide over 18,000 public payphones throughout Australia, to meet the needs of people who are out and about. We are dedicated to providing a world class payphone service for all Australians.
Telstra payphones are found in busy city streets, in residential suburbs, shopping centres, universities, transport terminals, regional towns and villages, along highways and in some of the most remote areas of Australia.
This important community service began on March 8, 1893, when Sydney's first public telephone was installed at the GPO.
Here you will find information on the criteria Telstra uses in deciding whether to install a public payphone, as well as how to apply for a payphone in your area.
- Telstra's Universal Service Obligation
- Telstra Smart Payphone
- TTY Payphones
- Payphone Enquiries and Applications
- Siting Criteria for Public Payphones
- Considerations when Siting a Payphone
- Removal Criteria
- Public Consultation
To find the location of a public payphone, use our Payphone Locator search tool.
Reporting a payphone that needs attention, can be made by contacting the payphone fault line on FREECALL™ 1802244*.
* Free call from Telstra Operated Payphone