Key principles relate to the provision of a public payphone. For example we will:
- accept, consider and respond to all requests from any person in Australia for a payphone service
- make all reasonable efforts to assess the demand for payphone services from all sections of the community who are users of payphone services
- as far as is practicable, consult with local communities and Local Government authorities on the type, location or potential removal of a payphone facility.
Applications can be made by any person or community group requesting:
- supply and installation of a Telstra operated payphone at a particular location or business
- supply and installation of additional Telstra operated payphones at a particular location or business
- change of an existing location of a Telstra operated payphone
- reduction in the number of, or removal of a, Telstra operated payphone at a particular location or business.
We may consult with other persons, business owners or community groups whom we reasonably identify as being affected by the Telstra operated payphone siting, installation or removal process.
Enquiries concerning the installation, relocation or removal of Telstra operated payphones, including the process for public consultation on their location and the resolution of any complaints about their location, can be made by any person or community group in writing to:
Payphone Siting Manager
Locked Bag 6658
Sydney, NSW, 1100
or emailing us or by contacting the payphone enquiry line on FREECALL™ 1800 011 433*.
Reporting a payphone that needs attention, can be made by contacting the payphone fault line on FREECALL™ 1802244*.
In the event a caller continues to have concerns, find out more about our complaint management processes.
* Free call from Telstra Operated Payphone
