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Disability products and services

To help find a specific solution for your telecommunications needs, product and services information has been organised into the following categories:

Hearing


Hearing Loss

If you have a hearing impairment that means you are unable to easily use a standard telephone handset, Telstra supplies a variety of products specifically designed to assist you.

DisabilityDisability Equipment Program ProductsOther ways to help you stay in touch
Difficulty hearing incoming ring
Difficulty hearing incoming speech

Deaf

If you are deaf, there are specific products available that may help you to access the standard telephone service.

DisabilityDisability Equipment Program ProductsOther ways to help you stay in touch
Cannot hear incoming ring
Cannot hear incoming speech

People with a Cochlear Implant

If you have a Cochlear Implant you can apply for a Cochlear Implant Telephone Adaptor through Telstra's Disability Equipment Program.

DisabilityDisability Equipment Program ProductsOther ways to help you stay in touch
Difficulty hearing incoming speech

Speech


Speech Impairment

If you have a speech or communication impairment, Telstra may be able to offer you some solutions to help you use the phone.

DisabilityDisability Equipment Program ProductsOther ways to help you stay in touch
Outgoing speech too quiet to be heard  
Little or no speech
Communication impairment 

Vision


Vision Impairment

If you are blind or have a vision impairment, Telstra may be able to help you access the phone.

DisabilityDisability Equipment Program ProductsOther ways to help you stay in touch
Vision Impairment:
difficulty seeing numbers to dial
Blind:
unable to see numbers to dial
Deaf-blind:
unable to hear incoming ring or speech and unable to see numbers to dial

Mobility & Dexterity


Mobility & Dexterity Impairment

If getting to the phone, holding the handset or dialling on a standard telephone keypad is not easy for you, Telstra may be able to assist you.

DisabilityDisability Equipment Program ProductsOther ways to help you stay in touch
Unable to hold handset 
Impaired dexterity - difficulty dialling number
Impaired mobility - difficulty getting to the telephone
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Priority Assistance

Prioritised fault repair and connection for customers whose lives would be at risk without their phone.

Apply for Equipment

Contact Telstra's Disability Enquiry Hotline to apply for equipment.

TTY Payphones

Find the Teletypewriter (TTY) Payphone closest to you.

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