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Contact us

Chat online

To chat online with a Telstra consultant about your Telstra bill or about Telstra's fixed, mobile and BigPond products and services.

Telstra Disability Enquiry Hotline

Older people, people with a disability and carers can obtain information in alternative formats and specialist advice about Telstra's Disability Equipment Program, including advice on other products and services that may meet their telecommunications needs and advice on how to find your nearest location where products can be viewed.

Phone

  • FREECALL™ 1800 068 424* (Voice)
  • FREECALL™ 1800 808 981* (TTY only)
  • FREEFAX™ 1800 814 777* (Fax)

Email

Service difficulties and troubleshooting faults

If you're having difficulty making a call on your Telstra residential service, view Troubleshooting Faults or contact Telstra Faults on 13 2203.

To report a fault on your Telstra service if you use a Teletypewriter (TTY), contact Telstra's TTY Fault Centre from 8am to 5pm EST Monday to Friday on 1300 139 404 (TTY) or 1300 552 384 (Voice).

At all other times please contact Telstra Faults on 13 2203 via the National Relay Service 13 3677.

 
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Priority Assistance

Prioritised fault repair and connection for customers whose lives would be at risk without their phone.

Apply for Equipment

Contact Telstra's Disability Enquiry Hotline to apply for equipment.

TTY Payphones

Find the Teletypewriter (TTY) Payphone closest to you.

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