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Network reliability

Telstra prides itself on its level of service and this website presents the latest monthly data showing you the reliability of Telstra's network nationally and across 44 metropolitan and regional areas as set out in the table below.  A map of each of the geographic areas listed can be obtained by placing your cursor on the name of the area and selecting it.

Two measures are included for each area:
  1. The "Percentage of Customer Service Guarantee (CSG) Services* with no faults" in any given month.
    This measure describes the percentage of CSG Services that were fault-free in the month nationally and within each of the geographic areas. The table shows a very high percentage of services experiencing no faults on a monthly basis.
  2. The "Average Service Availability" in any given month.
    This measure means the percentage of time on average that CSG services were operational nationally and within each of the geographic areas, as a percentage of total time per month. The graph shows that this measure is mostly above 99.9 per cent, confirming very high levels of availability for CSG services.
Together, results for the two measures show that the vast majority of CSG services in any given month are fault-free and that where faults do occur, they are fixed promptly.

* The Customer Service Guarantee (CSG) is a regulated performance standard that sets down maximum timeframes for the connection and rectification of fixed line services for residential and small business customers.

Network Reliability Information

March 2012

 
Geographic AreaPercentage of CSG Services with No FaultsAverage Service Availability
Adelaide - City98.85 99.93
Adelaide - Suburbs98.59 99.90
Brisbane - Inner Suburbs97.77 99.74
Brisbane - City99.58 99.95
Brisbane - Northern Suburbs97.53 99.60
Brisbane - Southern Suburbs98.11 99.77
Central Australia (NT Southern Region and SA Northern Region)98.50 99.90
Melbourne - Bayside Suburbs98.26 99.87
Melbourne - Inner Suburbs98.54 99.87
Melbourne - City99.72 99.98
Melbourne - Northern Suburbs98.56 99.86
Melbourne - Southern Suburbs98.71 99.92
Melbourne - Western Suburbs98.64 99.89
NSW - Central Coast Region98.22 99.87
NSW - North Western Region97.76 99.69
NSW - Mid North Coast Region97.49 99.79
NSW - New England Region97.88 99.81
NSW - Greater Newcastle Region98.36 99.82
NSW - Far North Coast Region97.97 99.85
NSW - South Western Region97.01 99.53
NSW - South Eastern Region96.72 99.49
Northern Territory - Northern Region97.44 99.78
Perth - Northern Suburbs99.02 99.94
Perth - Southern Suburbs98.93 99.92
Queensland - Central Region98.04 99.70
Queensland - Far Northern Region97.77 99.75
Queensland - Northern Region98.08 99.73
Queensland - South Western Region98.51 99.85
Queensland - Wide Bay Region98.01 99.75
South Australia - South Eastern Region99.05 99.92
Australian Capital Territory98.32 99.74
Sydney - Inner Suburbs97.59 99.75
Sydney - City99.46 99.96
Sydney - Eastern Suburbs98.41 99.81
Sydney - Northern Suburbs97.66 99.70
Sydney - Southern Suburbs97.89 99.77
Sydney - Western Suburbs97.32 99.70
Tasmania99.04 99.93
Victoria - Central Region97.93 99.66
Victoria - South Eastern Region97.89 99.73
Victoria - Western Region98.72 99.91
West Australia - Midlands Region98.46 99.87
West Australia - Northern Region98.30 99.81
West Australia - South Western Region98.99 99.92
 
National98.20 99.80

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