Network Reliability - Customer Service Commitments

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Telstra prides itself on its level of service and this website presents the latest monthly data showing you the reliability of Telstra's network nationally and across 44 metropolitan and regional areas as set out in the table below. A map of each of the geographic areas listed can be obtained by placing your cursor on the name of the area and selecting it.

Two measures are included for each area:

The "Percentage of Customer Service Guarantee (CSG) Services* with no faults" in any given month.
This measure describes the percentage of CSG Services that were fault-free in the month nationally and within each of the geographic areas. The table shows a very high percentage of services experiencing no faults on a monthly basis.
The "Average Service Availability" in any given month.
This measure means the percentage of time on average that CSG services were operational nationally and within each of the geographic areas, as a percentage of total time per month. The graph shows that this measure is mostly above 99.9 per cent, confirming very high levels of availability for CSG services.

Together, results for the two measures show that the vast majority of CSG services in any given month are fault-free and that where faults do occur, they are fixed promptly.

* The Customer Service Guarantee (CSG) is a regulated performance standard that sets down maximum timeframes for the connection and rectification of fixed line services for residential and small business customers.

Network Reliability Information

April 2013

Geographic Area	Percentage of CSG Services with No Faults	Average Service Availability
Adelaide - City	98.85	99.89
Adelaide - Suburbs	98.70	99.90
Brisbane - Inner Suburbs	97.94	99.50
Brisbane - City	99.66	99.97
Brisbane - Northern Suburbs	97.66	99.37
Brisbane - Southern Suburbs	97.56	99.53
Central Australia (NT Southern Region and SA Northern Region)	99.09	99.91
Melbourne - Bayside Suburbs	98.61	99.86
Melbourne - Inner Suburbs	98.73	99.87
Melbourne - City	99.51	99.97
Melbourne - Northern Suburbs	98.74	99.86
Melbourne - Southern Suburbs	98.76	99.88
Melbourne - Western Suburbs	99.01	99.90
NSW - Central Coast Region	98.50	99.81
NSW - North Western Region	98.47	99.86
NSW - Mid North Coast Region	97.94	99.73
NSW - New England Region	97.95	99.77
NSW - Greater Newcastle Region	98.64	99.83
NSW - Far North Coast Region	97.53	99.61
NSW - South Western Region	98.59	99.87
NSW - South Eastern Region	97.68	99.61
Northern Territory - Northern Region	97.57	99.70
Perth - Northern Suburbs	98.68	99.82
Perth - Southern Suburbs	98.51	99.79
Queensland - Central Region	97.92	99.60
Queensland - Far Northern Region	98.07	99.68
Queensland - Northern Region	98.36	99.66
Queensland - South Western Region	98.07	99.55
Queensland - Wide Bay Region	97.94	99.59
South Australia - South Eastern Region	99.17	99.93
Australian Capital Territory	98.44	99.83
Sydney - Inner Suburbs	98.20	99.77
Sydney - City	99.39	99.95
Sydney - Eastern Suburbs	98.38	99.77
Sydney - Northern Suburbs	98.51	99.75
Sydney - Southern Suburbs	98.31	99.75
Sydney - Western Suburbs	98.10	99.69
Tasmania	98.56	99.82
Victoria - Central Region	98.54	99.79
Victoria - South Eastern Region	98.21	99.75
Victoria - Western Region	98.80	99.84
West Australia - Midlands Region	98.15	99.73
West Australia - Northern Region	98.41	99.78
West Australia - South Western Region	98.33	99.77

National	98.37	99.75

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