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Telstra is committed to achieving customer service excellence. In particular, we have implemented two Customer Service Guarantee schemes:

• Legislated Customer Service Guarantee for Standard Telephone Service (PDF, 60KB)
• Legislated Customer Service Guarantee for Standard Telephone Service (DOC, 76KB)

• Telstra Customer Service Commitment for Telstra Mobile Services (PDF, 20KB)
• Telstra Customer Service Commitment for Telstra Mobile Services (DOC, 42KB)