About the Program
The Access for Everyone program is designed to assist people on a low income or facing financial hardship to maintain telecommunications access.
Telstra has a range of measures to improve the affordability of telecommunications including the InContact® service, improved billing and pricing options and the Pensioner Discount Scheme.
Telstra’s Access for Everyone Low-Income Package and Marketing Plan identifies the target audience and products and services to help these people access communications.
Low Income Measures Assessment Committee
Telstra has established an independent committee to advise how Telstra can provide services to customers on low incomes. The Low Income Measure Assessment Committee (LIMAC) includes representatives from community welfare agencies:
- Australian Council of Social Service
- Council of the Ageing South Australia
- Homelessness Australia
- Anglicare Australia
- Department of Families, Housing, Community Services and Indigenous Affairs
- Jobs Australia
- The Salvation Army
- The Smith Family
- St Vincent de Paul Society
Each year LIMAC commissions independent research among low-income consumers in relation to Telstra’s Access for Everyone programs. These research reports from 2002 to the present are available on CD-ROM for use only in non-commercial academic or social research. To obtain a copy of the CD-ROM or of the Access for Everyone Low-Income Package and Marketing Plan please contact the LIMAC Secretariat via:
- Phone: LIMAC Secretariat 1800 804 591
- Mail: Reply Paid 2474, Locked Bag 4960, Melbourne Vic 8060
- Contact us
A report on the effectiveness of the programs is submitted annually to the Minister for Communications. You can view the LIMAC reports from 2003 to the present.